Patient Advocate

We are looking for a compassionate, detail-oriented professional who thrives in a fast-paced, collaborative environment. As a Patient Advocate, you will support uninsured patients by connecting them with government or community programs that can help cover their medical expenses. It is equal parts customer-facing, administrative, and process-driven, requiring effective communication and collaboration with hospitals government agencies. The ideal candidate needs to be comfortable working onsite in a hospital and handling sensitive documentation.

• Accurately document and maintain all patient information in required systems.
• Complete, submit, and track applications through final approval.
• Deliver exceptional customer service to patients, families, and hospital partners.
• Build strong working relationships with hospital staff and external stakeholders.
• Manage inbound and outbound calls and enrollment-related paperwork.
• Organize and maintain patient account work queues.
• Assist patients in gathering and submitting required documents.
• Review patient data for accuracy and eligibility requirements.
• Maintain strict compliance with HIPAA, EMTALA, and confidentiality standards.
• Work effectively with diverse populations while demonstrating effective communication, organization, and time management skills.
• Travel locally between hospital locations as needed.
• Perform other related duties as assigned.

Location:

Cleveland, OH – working onsite; shift hours Monday-Friday Noon-8:30pm

• High School or GED required.
• Ability to adapt to new tools, workflows, and updates to government programs.
• Strong administrative and customer service background.
• Demonstrates strong self-motivation and the ability to work independently with minimum supervision.
• Excellent verbal and written communication skills.
• Comfortable navigating hospital environments and patient rooms.
• Strong multitasking and time management abilities.
• Experience working with state and federal government programs.
• Proficiency with Microsoft Office applications.

• Associate’s degree or equivalent from a two-year college.
• Prior experience in a hospital or healthcare setting.
• Familiarity with medical terminology and healthcare processes.
• Comfortable working in a fast-paced, diverse environment.

We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem-solving, and a drive to improve processes, we would love to hear from you.

Cognizant will only consider applicants for this position who are legally authorized in the United States without requiring company sponsorship now or at any time in the future.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.