Practice Manager - Cleveland

About the Role

Practice Manager (internally Facility Administrator) overseeing daily operations and performance of a Cleveland outpatient clinic specializing in substance use disorder (SUD) treatment. Lead a cross‑functional team, serve as the on‑site operational leader, and empower staff to navigate challenges while delivering high‑quality, patient‑centered care in a compliant, regulatory environment.

$90,000 – $110,000 (plus incentives)

• Oversee day‑to‑day operations, ensuring high‑quality care delivery, strong team morale, efficiency, and compliance.
• Own the clinic’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.
• Own key metrics such as retention, no‑show rates, access times, and productivity to ensure the clinic meets its operational goals.
• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high‑performing team environment.
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high‑quality patient care delivery.
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.
• Champion a patient‑first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence‑based care.
• Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment.
• Foster a tightly integrated partnership with clinical leadership, ensuring operational practices enable and enhance evidence‑based care.
• Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic.
• Serve as a key operational liaison to hospital partners, ensuring a seamless, high‑touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team – responsive, proactive, and solutions‑oriented.
• Collaborate with other Steadfast Facility Administrators and leaders to share insights, align strategies, and drive operational excellence across the organization.

• Medical, dental and vision insurance
• Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities.
• Annual CEU support & ongoing paid training
• Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more – to support your overall well‑being.
• 401K Match up to 5%
• 100% employer‑paid short‑term and long‑term disability and employer‑sponsored life insurance
• An opportunity to get in at the ground level and shape how we grow!

• Proven leadership experience in outpatient clinic operations management within an SUD treatment setting.
• Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team.
• Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity.
• Skilled in leading data‑driven performance improvement initiatives to elevate clinic performance and patient care quality.
• Solid understanding of patient care processes, healthcare best practices, and regulatory requirements in an SUD treatment setting.
• Experience with workflows and regulatory standards.
• Strong interpersonal and team‑building skills, with an ability to develop, engage and inspire diverse clinical and operational team members.
• Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges.
• A natural relationship‑builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers.
• A passionate advocate for Steadfast Health’s mission of providing low‑barrier, non‑punitive, harm‑reduction substance use disorder care.

Monday – Friday, 8:00 a.m. – 5:00 p.m. EST.…