Medical Office Specialist

Description

JOB CONTENT

(Overall purpose of this position)

Responsible for all patient support services conducted in the front office.

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Uphold the positive reputation of Neighborhood Family Practice by always treating visitors in a friendly, welcoming and compassionate manner.
• Responsible for accurate and timely scheduling and registration.
• Makes appropriate phone calls or accesses insurance companies through internet to determine patient’s eligibility of coverage.
• Collect co-payments and other types of patient responsibility payments and accurately balances money collected daily.
• Educate patients on options available for all patients eligible for financial assistance.
• Efficiently handles telephone calls and routes to appropriate persons or departments. Communicates general clinic information to necessary persons.
• Follows office policies and procedures for your department as well as the organization.
• Maintains work area and lobby in a neat and orderly manner.
• Effectively communicates with providers or other departments.
• Responds to emergency calls and uses overhead paging system according to procedure.
• Coordinates patient transportation for scheduled patients with need.
• Calls and confirms patient appointments as needed.
• Makes outreach calls to patients for care and quality team as needed.
• Participates in educational activities or training sessions as appropriate.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and securing workstation.
• Handles faxes and copying as requested.

• Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications:
• High school diploma or GED.
• Computer proficiency:
  Microsoft Office Suite and EPIC EMR knowledge preferred.
• Ability to establish and maintain effective working relationships with staff, patients and the public.
• Ability to read and understand oral and written instructions.
• Ability to follow written policies and procedures.
• Ability to work independently.
• Understands and initiates a team work approach when appropriate.
• Knowledge of medical insurance preferred.
• Ability to operate fax machine and photocopier.
• Ability to sort and file materials correctly by alphabetical or numeric system.
• Desire to deliver quality work and the ability to accept a high level of responsibility.
• Dedication to maintaining confidentiality of all patient records.
• Ability to multi-task in a stressful environment.
• Ability to speak clearly and concisely with a pleasant telephone voice.
• Strong organizational qualities.
• Ability to communicate in English and Spanish preferred.
• Valid Ohio driver’s license and insurance.

• Ability to see, communicate, hear and utilize electronic communication devices.
• Office work environment.
• Occasional evening or weekend work.

• At least 1-year work experience in a medical office setting preferred.

REPORTS TO AND EVALUATED BY:
Manager of Patient Services, Site Manager