Field Team Coordinator

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Job Description:
Field Team Coordinator

The Field Team Coordinator is responsible for overseeing and managing all remote laboratory staff, including phlebotomists and laboratory technicians, to ensure high-quality service delivery at client sites. This role involves extensive travel to various locations to conduct training, perform client onboarding, coordinate staffing, and ensure compliance with CAP/CLIA guidelines through regular competency assessments. The Field Team Coordinator will serve as the primary point of contact between the organization and clients to guarantee appropriate staffing and operational efficiency.

• Staff Oversight and Management: Supervise and support remote staff, including phlebotomists and laboratory technicians, ensuring adherence to organizational protocols and industry standards.
• Monitor team performance and provide guidance to maintain high standards of service delivery.
• Training and Development: Develop and deliver comprehensive training programs for remote laboratory staff to ensure proficiency in laboratory procedures, safety protocols, and client‑specific requirements.
• Conduct ongoing professional development sessions to keep staff updated on best practices and regulatory changes.
• Client Onboarding and Relationship Management: Collaborate with clients to assess their needs and facilitate smooth onboarding of laboratory services; act as the primary liaison between clients and the organization, addressing concerns and ensuring client satisfaction.
• Competency Assessments: Perform regular competency assessments for all remote staff in accordance with CAP/CLIA guidelines to ensure compliance and quality assurance.
• Document and report assessment outcomes, implementing corrective actions as needed.
• Staffing Coordination: Coordinate with clients to determine staffing requirements and ensure appropriate coverage at all client sites.
• Schedule and assign staff to meet client needs while optimizing team efficiency and minimizing downtime.
• Travel and Site Visits: Travel frequently to client sites to oversee operations, conduct training, and perform assessments; ensure all remote sites are equipped with necessary resources and staff to deliver high‑quality laboratory services.
• Compliance and Quality Assurance: Ensure all laboratory activities comply with CAP/CLIA regulations and other relevant federal, state, and local guidelines; implement quality control measures and monitor adherence to safety and procedural standards.
• Reporting and Documentation: Maintain accurate records of staff training, competency assessments, and client interactions; provide regular reports to management on team performance, client feedback, and operational challenges.

• Education: Bachelor’s degree in a healthcare‑related field, such as Medical Laboratory Science, Clinical Laboratory Science, or a related discipline. Certification as a Medical Laboratory Scientist (MLS) or similar credential preferred.
• Experience: Minimum of 2–4 years of phlebotomy experience; minimum of 3–5 years in a clinical laboratory setting, with at least 2 years in a supervisory or leadership role; experience with laboratory technician oversight preferred.
• Skills: Strong leadership and team management skills with the ability to motivate and guide remote staff; excellent communication and interpersonal skills.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Medical and Diagnostic Laboratories

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