Patient Registration, Registration PT

Patient Registration, Central Registration PT

Part‑Time, 20hrs/week, Benefit Eligible

Covering shifts: 3p‑11p & 11p‑7a

Summa Health System is recognized as one of the region’s top employers by a number of third‑party organizations, including North Coast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to patients and families, commitment to servant leadership, collegial working relationships at every level of the organization, and competitive pay and benefits.

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co‑payments, co‑insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate.

Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

• Formal
  
  Education:
  
  High school diploma/GED required. Post‑high‑school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience and Training:
  One (1) year experience performing customer service or general office support experience in any industry preferred. Experience in Registration, Insurance Verification/Pre‑Certification, Financial counseling, Patient Accounts a plus.
• Other
  
  Skills:
  
  Ability to effectively interact with patient populations, knowledge of keyboard with high accuracy and Microsoft Office products, good communication, organizational and interpersonal skills, ability to work well in a team, motivation, independence, ability to thrive in a fast‑paced, stressful environment, attentiveness to detail.
• Physical Demands:
  Ability to sit or stand for extended periods up to 12 hours; perform bedside registration activities; work every other weekend and holiday; may be mandated for additional overtime shifts; adjust work hours as required; reliable transportation; ability to push a wheelchair/patient.

Hourly: $17.43 – $20.92

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short‑Term and Long‑Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay

Equal Opportunity Employer/Veterans/Disabled