Treatment Case Manager

Treatment Case Manager –
Oriana House, Inc.

• Under appropriate supervision, prepares and maintains a confidential, accurate, organized, and updated case file for each assigned client. Maintains the timeliness of documentation as outlined in departmental policies/protocols.
• Complies with documentation requirements as outlined in program policies, protocols, and procedures for activities (e.g., assessments, treatment plans, treatment procedures), and in the preparation of required reports.
• Identifies and responds to crises that may negatively impact treatment and, where possible, uses the negative events to enhance treatment efforts. Initiates contact with Crisis Intervention Counselor, as indicated, for support and/or intervention.
• Identifies client’s barriers to successful program completion and responds to barriers such as age, education level, medical, mental health, transportation, etc.
• Monitors client behaviors and symptoms that may impact or change level of care recommendation/diagnosis and notifies Treatment Counselor of need for possible reassessment.
• Facilitates Treatment plus group(s) as assigned.
• Maintains close communication with Agency’s contract doctor, consulting psychiatrist, and/or community medical providers for input regarding medication compliance, side effects of medication, and medication changes. Alerts identified staff of any changes in client adjustment which might suggest decompensation and a need for intervention.
• Initiates communication and/or meeting with client’s identified loved one(s) in order to promote and support successful integration back into the community.
• Assists clients with becoming more positive, productive, prosocial members in the community.
• Acts as an advocate for clients and holds clients accountable to treatment rules and expectations.
• Prepares and maintains a confidential, organized, accurate, and updated EHR for each assigned client.
• Collaborates with treatment team members, including clinicians, Cognitive Skills Specialist(s), and Recovery Coaches to ensure client’s progress is discussed and needs are met.
• Manages caseload in an effective manner. Manages time and organizes work demands appropriately. Meets deadlines established by the clinical management staff.
• Meets with clients regularly and in accordance with program procedures.
• Ensures client attendance in primary treatment groups, plus groups, and enhanced programming. Assists in identifying and problem solving barriers to regular attendance.
• Prepares and maintains accurate records, documents, and outside correspondence according to Agency requirements.
• Participates in team meetings as scheduled with program staff and supervisor. Discusses client issues and case reviews.
• Maintains familiarity of and utilizes community resources. Completes appropriate release of information forms as required for making a referral and/or releasing information.
• Transports clients to appointments in a safe manner and follows agency policies regarding transportation of clients. Completes appropriate interventions during client transportation to create billable activities.
• Effectively manages time on and off Oriana House, Inc., premises while on duty.
• Coordinates necessary insurance related appointments to ensure clients have applied for or have medical insurance.
• Makes referrals based on client’s ongoing needs and as reflected in the Individual Treatment Plan.
• Assists clients with making suitable housing arrangements.
• Ensures warm hand-offs in the community by transporting/linking client with resources following release to the community. Documents same in client’s Electronic Health Records (generating billable services).
• Recognizes the need for case consultation with supervisors by participating in case reviews, maintaining contact with referring professionals, and seeking assistance in matters that exceed the clinician’s level of expertise and/or scope of practice.
• Maintains professional training in order to complete licensure examination and receives license within expected timeframe.
• Maintains licensure and/or certification required for job assignment.
• Recognizes and effectively addresses and redirects clients’…