Instructor, Patient Access Specialist

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Department: Health Industry Solutions

Location: Manufacturing Technology Center

Reports To: Program Manager, Health Industry Solutions

Recruitment Type: External/Internal

Requisition : req
6414

Employment Type: Part-Time Faculty

Union Position: Non-Union

Work Schedule: hours depend on program needs



Job Description :

Summary

Teaches a full range of skills and knowledge for the certificate program in Comprehensive Patient Access Specialist. Prepares students to pass the Certified Healthcare Access Associate (CHAA) examination.

Essential Functions

• Delive r a comprehensive range of skills and knowledge required by the Workforce Career and Economic Development Division for the Health Industry Solutions, particularly within the Patient Access Specialist program
• Provide effective leadership, supervision, and control of classroom activities, ensuring a conducive learning environment
• Implement the approved healthcare training curriculum to enhance the learning experience of program participants
• Present well-prepared, organized, and clear lectures and classroom activities that align with the course syllabus (including medical terminology, Electronic Health Records, Ucertify, Fundamentals of Billing/Reimbursement, Introduction of Patient Access and CHAA study guide) and school policies
• Monitor attendance, maintain accurate, up-to-date records, and evaluate the educational performance of participants in accordance with college and department requirements
• Identify and refer participants to supportive services when necessary to enhance student success
• Maintain up-to-date knowledge of current changes and trends in the healthcare industry
• Promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making
• Provide students with timely information and feedback on their academic progress regarding quizzes, tests, homework, and projects
• Follow all College retention policies to ensure student attendance.
• Perform other duties as assigned.

• Associate degree
• Minimum of 5 years’ experience as a Patient Access Specialist or Patient Service Representative in a hospital setting
• Must possess CHAA or CHAM certifications
• Must be an approved proctor through NAHAM
• Prior classroom instruction and/or training experience in healthcare

• Ability to instruct through remote and in-person delivery using platforms like Blackboard, virtual classrooms, and online Learning Management Systems
• Demonstrate intermediate proficiency with Microsoft Outlook, Word, Excel, and Power Point
• Ability to respond appropriately to the needs of the community with sensitivity
• Ability to manage key metrics
• Must possess excellent oral and written communication skills
• Ability to multitask effectively in a fast-paced environment
• Credibility, presence, and excellent facilitation abilities are required
• Possess a thorough understanding of all College policies and actively participate in their implementation and enforcement

• Service Focus
• Communication
• Quality of Work

• Time Utilization
• Collaboration

• Adaptability
• Continuous Improvement

• Bachelor’s Degree
• Demonstrated basic Blackboard skills (equivalent program)
• Demonstrated experience with online instruction.
• Professional presentation skills
• Active membership in the National Association of Healthcare Access Management

• The work is performed in…