Service Improvement Officer – Cleveland Fire Brigade

Service Improvement Officer – Cleveland Fire Brigade

As a Service Improvement Officer, you will be an integral part of the Governance and Assurance Directorate which includes Business Continuity, Health & Safety, Operational/Organisational Assurance and Risk & Performance and Service Improvement. You will be responsible for effectively managing service improvement initiatives including planning and delivery of projects throughout the life cycle, which support the organisational priorities of Cleveland Fire Brigade to maximise return on investment and performance improvement within the constraints of time, budget and risk.

We’re looking for someone who demonstrates openness, flexibility, and strong organisational skills and has the ability to work under pressure and meet deadlines. An individual who is responsive to the present and future needs of the organisation and can consider the best interest of all stakeholders.

You will be joining a professional, proud, passionate, and inclusive team and will have access to a range of benefits including:

• Flexible working with our annualised hours system
• Membership of the Local Government career average pension scheme
• Family friendly policies to help you manage your home and work life balance
• Free access to on-site gyms
• Support when you may need it from the Fire Fighters Charity
• Discounts from local and national chains / suppliers with your Blue Light Card
• 24/7 Employee Assistance line plus excellent occupational health services
• Free parking at any of our sites

Please refer to the job description and person specification documents for full details of this post.

For an informal discussion about the post please contact Nicola Tranter, Assistant Director, Governance & Assurance

Dates for noting: Closing date: 23:59 on 3 February 2026. Notification of shortlist:
Week commencing 9 February 2026. Interview (including presentation):
Week commencing 16 February 2026.

We are an Equal Opportunities employer and aim to ensure that our workforce is representative of the communities we serve. We understand that having a workforce which is made up of those from the wide range of communities, localities and backgrounds will enable us to offer the best possible service through strong community links, better understanding of our communities and providing opportunities for all.

We particularly welcome applications from individuals from Black or Minority Ethnic Backgrounds (BME), those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or are registered as disabled as these groups are currently underrepresented within our workforce.

As part of our commitment to Safer Recruitment the successful candidate will be required to undertake a Standard DBS check.

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