Senior Fraud Analyst

Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide.

At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Customer Support

This is a hybrid position working in the office Tuesday through Thursday and from home Mondays and Fridays. This position is responsible for ensuring protection of the organization against frauds. Activities include one or more of the following: monitoring and acting on intellectual property infringement to protect the brand, anti-money laundering, establishing strategies/tactics for fraud management, preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action, customer verification, preventing/detecting/investigating and acting on credit card fraud.

• Leads projects or processes of diverse scope, while working independently with limited supervision
• Coaches and reviews the work of lower level professionals
• Supports continuous improvement/automation activities
• Uses advanced analytical/technical problem solving to develop new solutions to existing problems/procedures
• Supports relationships through strong communication and negotiation skills with internal and external stakeholders
• Other duties as assigned

Typically requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or a PhD without experience; or equivalent work experience

What we offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long‑term well‑being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.