Accounts Receivable & Collections Specialist

Brief Description

The Credit & Collections Specialist is responsible for managing customer accounts, extending credit where appropriate, and ensuring timely and accurate payments. This position handles accounting tasks, analysis, and problem resolution related to credit and collections, while maintaining accurate account records. The Specialist will train, support, and guide AR team members and collaborate with supervisors to achieve KPI goals for the entire team.

• Monitor customer accounts to ensure timely and accurate payments and research discrepancies to act on deviations from payment plans.
• Collect delinquent accounts and prioritize escalation to the AR Supervisor.
• Process credit applications, perform inquiries, and determine credit limits for customer accounts; maintain a database of credit applications and files.
• Process refunds, debits, credits, statements, and past‑due correspondence; keep accounts up to date and handle customer credit card payments.
• Review and release orders on hold for credit limit issues; notify customers and sales of holds.
• Serve as a back‑up for cash application and support team members as needed.
• Process online invoices, pull remittance details, and maintain updated customer portal information.
• Demonstrate positive leadership behaviors, train, mentor, and guide junior team members on policies, processes, and systems.
• Maintain a clean and organized work area, equipment, and tools; follow all safety guidelines.
• Other duties as assigned.

• A high school diploma or GED is required; an undergraduate degree in a related discipline is preferred. In the absence of a degree, directly related collections experience may offset the requirement.

• General knowledge of credit, collection, and billing procedures to determine the best method of collection.
• Previous experience in accounts receivable and/or collections is preferred.
• Strong written and verbal communication skills.
• Strong analytical, conceptual, and planning skills.
• Excellent math skills and PC literacy (Microsoft Office).
• Detail‑oriented, self‑motivated, disciplined, and able to multi‑task.
• Must successfully complete a criminal background check, drug screen, and E‑verify.

At Mazzella, we’re more than just a company – we’re a family. With over 1,300 employees and 60 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.

• Team‑Oriented Environment:
  Experience collaboration and support from colleagues who genuinely care about your success.
• Work‑Life Balance:
  Enjoy a real balance between professional and personal life.
• Growth and Development:
  Access tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture:
  Embrace our core values of humility, hunger for excellence, and smart decision‑making.
• Market‑Competitive Salaries:
  Receive compensation that recognizes your contributions and reflects fair pay.
• Comprehensive Benefits:
  Paid time off, health, dental, vision, 401(k) with company match, life and disability insurance.
• Free Virtual Doctor Visits:
  Teledoc service for virtual visits with $0 copay.
• Tuition Reimbursement:
  Support for continued education and personal growth.

• Be Safe – personal commitment to stakeholder well‑being and risk control.
• Be a Lifelong Learner – acquire new skills and capabilities that bring value.
• Be Humble – avoid excessive ego and emphasize the team over self.
• Be Hungry – self‑motivated, diligent, and committed to more.
• Be Smart – use common sense, good judgment, and intuition in group dynamics.

Mazzella Companies does not authorize or accept inquiries from third parties unless expressly permitted in writing. Unsolicited inquiries from unauthorized third parties will not be acknowledged or responded to.