Operations Specialist Sr; Asset Management Group

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Specialist Sr, within PNC's AMG Operations Fees organization, you will be based in Cleveland, OH. The position is primarily based in a PNC location. Responsibilities require time in the office. Some responsibilities may be performed remotely, at the manager’s discretion. This role goes in-office to the Cleveland, OH location at a minimum of twice per month, at this time.

Core hours for this role are Monday – Friday, 7:30 am EST – 4:00 pm EST.

An Operations Specialist Sr typically begins the day by organizing work that arrived after the previous day’s 1:30 PM deadline that were not completed the day prior. Each day includes managing assigned daily tasks, which outline specific responsibilities, while balancing additional work that comes in throughout the day and covering for colleagues who are out of the office. A daily huddle occurs at 9:30 AM, followed by processing tasks.

Once processing is complete, the expectation is to move into verification and review peers’ work as you progress in the role. Beyond core responsibilities, the role may involve fee recalculations, updating procedures, and participating in training.

This position is in the Fee Unit which is responsible for calculating and processing the fees for the services provided by the Asset Management Group for both Institutional and Wealth Management Clients. These fees comprise a large portion of the annual AMG Revenue. The team also calculates the fees that are due to the co‑trustees on applicable accounts.

The primary work set of this position will be setting up new accounts, coding the accounts with fee schedules, fee cycles, effective dates, fee schedule rates and ranges and ensuring the accounts have been set up correctly for the calculation of Market Value, Income and Transaction based fees. The Team is also responsible for maintaining existing accounts as directed by the Line of Business and updating coding in multiple systems.

Team members calculate and prorate fees using Microsoft Excel and/or Revport and are responsible for closing accounts, documenting all work in Microsoft One Note and posting the fees in the system. Each team member is responsible for verifying the processing and calculations for other team members, researching and handling fee related questions via email or phone with the Line of Business.

• High attention to detail and critical thinking skills
• Intermediate to advanced Microsoft Excel skills (formulas, queries, VLOOKUP, INDEX/ MATCH, tables)
• Problem solving and multi-tasking ability
• Organizational skills to meet deadlines
• Effective communication skills
• Comfortable interacting with individuals across many departments and hierarchies
• Prior fund accounting, sub‑accounting, securities or trust experience is highly desired but not required
• Familiarity with Revport and Siebel or AMTrust systems

• Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
• Reconciles complex transactions of high risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions.
• Partners internally with service partners to route calls, documents or other action items to complete transactions.
• Interacts with external customers to complete transactions.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions.
• Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation.
• Serves as a subject matter resource for process improvement projects. Trains and…