Dual Rate Table Games Supervisor

Cleveland, 100 Public Square, Cleveland, OH 44113, USA

Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes, and management of floor operations on an ongoing basis. He/she is responsible for the training and equitable treatment of all Casino personnel and for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching, and employee development.

• Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with various table games products.
• Promotes table and poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations, and company policy.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game.
• Always presents oneself as a credit to JACK Entertainment and encourages others to do the same.
• Responsible for the protection and control of the game.
• Conducts the games in accordance with company policies and ensures compliance with company policies, procedures, and gaming regulatory requirements; verifies and signs for Fills, Credits, Marker Issuance, and all documentation listed in JACK Internal Controls; handles guest transactions and notifies Floor Supervisor of any irregularities.
• Exchanges currency for gaming chips and pays or collects bets according to house rules in an accurate manner.
• Advises Floor Supervisor of any disputes or arguments that may arise during the game.
• Supports and maintains JACK courtesy guidelines at all times.
• Performs other duties as assigned.

• Leads, coaches, and supports table games dealers to ensure legendary customer service.
• Ensures table games dealers have the training, tools, and mindset to enable them as service professionals.
• Leads in a way that creates continuous improvements in the guest and employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to Manager.
• Resolves guest concerns quickly, professionally, and efficiently.
• Executes changes in table games limits to meet customer demand and the needs of the business.
• Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play.
• Maintains bank floats.
• Reports significant cash and cheque transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Knows and abides by Ohio Casino Control Commission regulations, internal controls, and company policies and procedures.
• Presents oneself in a polished, professional, and service-minded way and leads the team to do the same.
• Holds team accountable for various job policies and ensures adherence to regulatory, departmental, and company policies.

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match

• Must be able to work independently.
• Must be able to continuously perform repetitive hand, arm, and shoulder motion.
• Must be able to sit, stand, or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs; and have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises, and bright lights.
• Must be able to work varied…