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Event Manager / Planner Customer Service Rep Event Staff/ Venue Crew Casino

VIP Guest Experience Lead – Luxury Casino & Events

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: JACK Entertainment LLC
Full Time position
Listed on 2026-02-03
Job specializations:
  • Entertainment & Gaming
    Event Manager / Planner, Customer Service Rep, Event Staff/ Venue Crew, Casino
  • Customer Service/HelpDesk
    Event Manager / Planner, Customer Service Rep, Event Staff/ Venue Crew, Casino
Salary/Wage Range or Industry Benchmark: 40000 - 55000 USD Yearly USD 40000.00 55000.00 YEAR
Job Description & How to Apply Below
A gaming and entertainment company in Cleveland is seeking a VIP Host to provide exceptional guest experiences and manage VIP relationships. This role requires strong interpersonal skills, proactive customer service, and the ability to handle challenging situations with professionalism. Candidates should have 2-3 years of relevant experience in customer service or hospitality. This position offers opportunities for event organization and collaboration with various teams, ensuring excellent service delivery to our VIP guests.
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