Ticket Agent- HOB Cleveland

Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support...

it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground.

There Has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

A box office ticket agent will be responsible for providing accurate information and exceptional guest services related to upcoming shows, special events, concerts, restaurant functions, ticket sales, including upselling ancillary products in relation to those events.

• Cash handling; bank procedures and check-out procedures
• Maintain superior customer service both in person and over the phones
• Answer phone with prompt and courteous attitude
• Guest relations (including sales of additional products and services)
• Will Call window (troubleshooting ticketing issues)
• Run ticketing program on the computer for sales
• Process opening and closing paperwork
• Knowledge of booked talent and entertainment for the venue
• Have a positive attitude
• Keep a clean, well-groomed appearance

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
• Entry level knowledge of basic computer operations and point of sales systems (i.e., Google, Micros, etc.)
• Skills in guest relations; phone etiquette, cash handling (1 year experience), filing, in a multi-task environment with attention to detail
• Ability to effectively communicate verbally with both customers and coworkers
• Ability to type 30 wpm
• High School diploma or equivalent
• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends

• Previous ticketing experience (i.e., Ticketmaster)
• Working knowledge of Windows based PC programs

• Working environment is fast paced
• Position requires repetitive use of arms for answering phones and typing
• Ability to stand for extended periods of time
• Willing to commute downtown area (discounted $5 parking available daily)
• If relocating, please provide anticipated moving date to Cleveland area

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance…