Music Hall VIP Host - of Blues Cleveland

Music Hall VIP Host – House of Blues Cleveland

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Position: Music Hall VIP Host

Job Type: Part‑Time

Schedule: Flexible, nights and weekends

Salary: Hourly plus commission

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We promote more than 40,000 shows and 100+ festivals annually worldwide and connect countless fans with global brands.

A passionate and motivated individual with an entrepreneurial spirit, resourceful and innovative, committed to delivering excellent customer service.

• Maintain line of sight and control of the venue atmosphere during shift.
• Follow House of Blues safety, health, and sanitation standards.
• Assist other employees as needed.
• Follow opening and closing procedures and check out with the manager on duty.
• Adhere to all HOB policies and procedures.
• Handle cash and payment processing at the point‑of‑sales terminal.
• Occasionally work at special events scheduled within the venue.
• Sell Opera Boxes, bottle service, and reserved stools in advance of every show, aiming to meet monthly sales goals.
• Be present at shows to upsell available VIP inventory to concert patrons.
• Serve as a resource of information for VIP clients, providing details about the House of Blues venue, concert times, and parking.
• Give proper recognition to Foundation Members, Live Nation Executives, and VIP clients to build strong relationships.
• Coordinate operations on show nights with the Operations Director, servers, and security to execute nightly VIP setup.
• Ensure guests receive highly personal service at all times.

• U.S. work authorization without sponsorship need.
• Attention to detail.
• Positive attitude.
• Teamwork and ability to work well in a high‑volume, sometimes stressful environment.
• Clean, well‑groomed appearance.
• Punctual attendance with a flexible schedule that includes nights and weekends.
• Tolerance of all cultures, music, and art forms.
• Knowledge of high‑end restaurant or VIP nightclub operations and guest relations.
• Diplomacy, multitasking, verbal, organizational, and interpersonal skills.

• High School Diploma or equivalent.
• Experience in a high‑volume, fast‑paced work environment.
• Cash handling experience.
• Point‑of‑sale knowledge, preferably MICROS.

• Willing to commute to downtown area; discounted parking available.
• Fast‑paced, hot and/or loud environment.
• Position requires extended standing and time on feet.
• Must be able to lift or move up to 25 lbs. using proper techniques.

Live Nation is committed to fostering an inclusive environment and encourages applications from individuals of all backgrounds. We provide equal employment opportunity and will make reasonable accommodations for qualified applicants with disabilities.

The preceding job description outlines the general nature of the role. Live Nation recruitment policies aim to place the most qualified applicants efficiently.