Carousel Operator

Carousel Operator, Cleveland History Center

Posted August 15, 2025

• Responsible to the Sales Manager for providing excellent guest service for museum guests including, but not limited to, daily visitation and private events.
• Ensuring the carousel ride is clean, in safe working order, and that guest safety and satisfaction is a priority.
• Coordinate activities with front‑line staff at the History Center.
• Coordinate ride maintenance with the Vice President of Facilities.
• Operate the carousel, ensuring it is open and ready for business and all guests have a positive experience.
• Follow all policies and procedures related to daily visitor access: admissions, telephone, signage, orientation materials, visitor comments/complaints.
• Uphold guest services standards and maintain rider safety as set out in the Carousel Operating Manual.
• Greet guests cheerfully, enforce ride rules, assist guests entering or exiting the ride, ensure proper seating and latch on.
• Do not leave the carousel unattended while in motion.
• Minimize conversations and avoid the use of electronic devices.
• Ensure routine daily and monthly maintenance is met; inform VP of Facilities of mechanical issues and follow up for timely repair.
• Inform supervisors of key issues including safety, maintenance, and guest service.
• Receive complaints, resolve when possible, and report all guest feedback.
• Perform duties safely and efficiently to maintain a safe work environment.
• Maintain high standards of WRHS in actions, appearance, and attitude.
• Support institution‑wide evaluation and data collection programs related to visitor experience, exhibits, public programs, and research services.
• Promote and sell memberships.
• Perform other duties as assigned by the Sales Manager.

• Previous experience working with the public.
• Job‑related skills: initiative, goal orientation, creativity, organization, communication, and physical stamina.
• Essential personal traits: enthusiasm, dependability, tact, flexibility, and capacity to work with a variety of people of all ages and backgrounds with a focus on the customer.
• Able to work with a team and motivate people.

• Must be able to stand for long periods of time.
• Must be able to lift a minimum of 25 lbs.
• Must have flexibility to work nights and weekends.
• Must uphold WRHS Core Values – Integrity, Stewardship, Connectivity, Innovation.

$14.00 per hour

Submit your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes
.