Bilingual Career Coach, Young Adult

Job Summary

The Career Coach assists individuals in developing job readiness by assessing a job seeker’s knowledge, skills and interests in order to steer them to an appropriate career path and successful job placement. The Coach works one‑on‑one with job seekers, virtually and in‑person, to assess barriers to employment, completes an Individual Service Plan, and generates internal and external referrals to remove or mitigate barriers to employment.

The Coach develops job seekers’ job search skills, including formulating resumes, researching job openings, applying for positions and preparing for interviews. The Coach assists instructors by participating in weekly assigned workshops. The Coach offers networking opportunities to job seekers with prospective employers.

This position will work in-person Monday‑Friday from 8:00 am‑4:30 pm or 8:30 am‑5:00 pm, with some evenings. It is not a remote position.

• High School Diploma or equivalent with 4 years of experience in the workforce required.
• Bachelor’s degree in a related area preferred.
• Minimum 1 year of relevant exposure to or experience working with job seekers experiencing challenges in finding employment. Experience in a related field such as workforce development or social services is preferred.
• Proficient in using electronic platforms (Microsoft Office Suite, internet research, database management, virtual learning platforms). Requires travel to other facilities and meetings as needed. Reliable transportation is required, a valid driver’s license and personal vehicle strongly preferred.
• Availability to work outside of standard business hours, including evenings and weekends to accommodate program requirements and client needs, as well as participation on trainings and meetings.
• Bilingual proficiency in English and Spanish, both oral and written, is required.

• Demonstrated experience working with young adults, 18‑24, looking for employment, continuing education or career readiness.
• Demonstrated experience working with young adults, 14‑24, in shelters, residential facilities, foster care, or juvenile justice impacted, preferred.

• Conduct interviews with job seekers to assess barriers to employment and fill out individual service plans to lead to successful job placement.
• Assist job seekers with referral information and follow up regularly on progress being made to resolve barriers to employment.
• Provide emergency assistance and referral to other programs or agencies as needed.
• Monitor attendance and case note reporting through database management system.
• Update and maintain job seeker files with the highest level of detail and timeliness possible, ensuring all required forms are properly completed.
• Maintain current and organized information on job postings in the Greater Cleveland area.
• Meet with job seekers daily, provide them with effective job leads, perform any and all activities conducive to the job seeker’s obtaining employment, and follow up on job search activities.
• Revise and correct any documentation produced by job seekers to ensure quality material, such as resumes and cover letters.
• Attend and lead or assist with assigned workshops; ensure alternative coverage is found or communicated to the Instruction team.
• Work with the Job Developer to develop and maintain cordial relationships with current and potential employers and all El Barrio stakeholders.
• Assist with hiring events and ensure attendance of job seekers.
• Maintain contact with employed participants to ensure personal and family stability and job retention.
• Ensure all data and records are accurate and current utilizing the appropriate database systems and paper records.
• Be willing and able to work virtually and on‑site with job seekers.
• Actively work toward accomplishing and meeting program goals as outlined within contracts, while keeping the job seeker at the front of mind.
• Assist with workforce projects.
• Other duties as assigned.

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life‑changing solutions for people to lead…