Associate Academic Coach

Cleveland State University Engaged Learning

Maintains a student caseload encouraging achievement of goals through self-assessment, reflection and connection to campus and community resources, with the goal of graduation. Assists in developing and implementing goals and strategies as an associate professional in academic coaching, transitions programming and orientation, enrollment, retention, persistence, progression, and graduation. Develops, revises and implements recruiting, outreach, and engagement programming. Participates in teams to develop, monitor, and update degree plans, audits, and academic records.

Performs other functionally related duties as assigned.

• Bachelor’s degree from an accredited university or college.
• Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting.
• Experience working with student populations and recruitment efforts.
• Experience using an early alert/advising system powered by predictive analytics.

• Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.

• Ability to creatively motivate, empower, and recognize students.
• Ability to increase retention and graduation rates.
• Skilled in effective intervention programs and early outreach plans for students.
• Working knowledge of student development, education policies, and trends.
• Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
• Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking.
• Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans.
• Skilled in problem-solving, analysis, follow-through, influence, and persuasion.
• Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills.
• Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery.
• Knowledge of working with integrated software systems as an end user and utilizing social networking communications.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
• Ability to work evenings and weekends, as required.

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • CSU Website
  • Other
• * If you selected 'Public Job Posting' or 'Other' please provide source.
• * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at  if you need accommodation.
  • Yes
  • No
• * Are you able to perform the essential functions of this position with or without reasonable accommodation?
  • Yes
  • No
• * Do you have a Bachelor's degree?
  • Yes
  • No
  • No Response
• * Do you have three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting?
  • Yes
  • No
• * Do you have experience using an early alert/advising system powered by predictive analytics?
  • Yes
  • No