Assistant Registrar, Operations

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5:00pm

Number of Openings: 1

Manages the daily operations of the Office of the Registrar, including but not limited to staff scheduling, adherence to established processes, and workflow monitoring. Responsible for the management of all aspects of student records for credit courses college-wide, processing of applications for new and returning students, and serves as the primary resource for the college grading process. Acts on behalf of the College Registrar in their absence.

• Manages the generation of electronic and regular correspondence to admitted students and responds to student inquiries related to academic records
• Supervises and manages the performance of assigned staff
• Manages the scanning and indexing of student records
• Manages college-wide processes for student records evaluation for incoming transcripts and credit awarded, outgoing transcripts, graduation, and the academic grading
• Resolves complex problems and concerns related to admission applications and student records
• Tests Banner processes and reports including those associated with system upgrades and new system functionalities
• Represents the College and the Office of the Registrar in state-wide projects and initiatives
• Assists the Registrar with the management of departmental staff and with development of process design and review of academic policy related to student records
• Serves on the team organizing Fall and Spring Commencement ceremonies; serves as a Designated School Official for SEVIS
• Performs other duties as assigned

Education and Experience/Training

• Master’s Degree in a related field
  Significant related experience may substitute for education
• Minimum of four years of progressively responsible experience in admissions, financial aid or enrollment management
• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
• Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department
• Demonstrated experience requiring diverse problem solving methods in a variety of situations

Knowledge,

Skills and Abilities

• Possess working knowledge of student records and admissions concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus
• Possess excellent written, verbal and interpersonal communication skills
• Ability to work in a fast-paced, high-volume and confidential service environment
• Possess strong organizational and time-management skills
• Ability to effectively complete work assignments independently
• Ability to work accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Demonstrated understanding of and commitment to the relationship between access, completion and student success
• Possess intermediate-level Microsoft Outlook, Word and Excel skills (or equivalent program)
• Possess intermediate project management skills
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to determine needs and identify solutions
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality
• Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects
• Possess sensitivity to respond appropriately to the needs of the students and the community

CRITICAL COMPETENCIES

• Communication

VERY IMPORTANT COMPETENCIES

• Service Focus
• Quality of Work

IMPORTANT COMPETENCIES

Education and Experience/Training

• Demonstrated experience as an assistant registrar or registrar or progressively responsible experience in admissions or financial aid or enrollment management
• Demonstrated direct experience in admissions processing and student record keeping
• Demonstrated experience with Ellucian Banner student system
• Demonstrated experience…