Guest Services Ambassador; Part Time

Position: Guest Services Ambassador (Part Time)
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. Fueled by an unapologetically bold, inclusive and high-impact culture, we strive to recruit individuals who are enthusiastic and purposeful in carrying out our vision as transformative leaders in sports and entertainment If you are ready to bring your best to the dynamic, high-performance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire and uplift - then we want to hear from you.

JOB SUMMARY:

The Guest Services Ambassador (Part-Time) is responsible for all event-related Guest Experience duties at Rocket Arena. This is a part-time, year-round position that supports approximately 200 + events a year. Responsibilities include, but are not limited to, interacting with Arena Team Members, guests, external vendors, contractors, and visitors. Positions within the Guest Experience Team include Ticket Takers, Seating (ushers), Guest Relations, and Premium Club/Suite Experience.

A GSA may be assigned or reassigned to any of the aforementioned positions on an event-by-event basis, and will execute other duties as assigned by leadership.

In accordance with the NBA Elevate initiative, Guest Experience Team Members will maintain our quality standards in creating a safe, individualized, fun, and seamless experience for all Team Members and guests at Rocket Arena.

** All Guest Services Ambassadors will join the Local B-27 Union.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide an unparalleled level of guest service, epic experiences, and engagement.
• Greet Arena Guests when you encounter them in your respective area and provide them with directions and way finding throughout the Arena.
• Answer inquiries from guests and Arena Team Members during events and become an expert on everything event and Arena related.
• Punctuality and professionalism are a must as related to attendance and work schedule.
• Responsible for a clean and neat appearance complete with Rocket Arena issued uniform including name tag, , and radio or flashlight when assigned.
• Perform other related duties as assigned by Team Leader or Guest Experience Leadership team, which may include but will not be limited to; providing breaks, redeployment to assist or bolster other units, assist the Clean Team by helping with light waste removal in the seating areas, etc.
• Perform all Guest Experience duties as assigned while maintaining the highest professional standards.
  • Ticket Taker:
    Scanning tickets using a podium or hand scanner within the building or in parking garage, providing support for East Garage Parking operations, providing direction and way finding needs, distribution of promotional items, troubleshooting basic technology needs (Utilization of the Seat Geek App, helping guests adjust phone screen brightness, etc.), and other duties as assigned.
  • Seating (ushers): Escort guests to their ticketed seat, monitoring assigned sections during event for guest conduct and/or occurrences that need attention (housekeeping, repairs, medical needs/emergency), maintaining AHL rules related to Puck in Play (limiting guest movement for safety and to refrain from obstructing the view of other guests), providing perimeter coverage of the court during Cavaliers Basketball games, assist ADA guests with accessible seating options (lifting folding chairs, proper spacing on the platform, providing information on how to request an ADA relocation, etc.),
    
    provide wheelchair escorts upon request, and other duties as assigned.
  • Guest Relations: Providing direction and way finding needs both on the interior and exterior of the building, monitoring for housekeeping needs in guest facing areas (popcorn spill, restroom cleanliness, etc.), attend to escalators and elevators, provide wheelchair escorts to seating locations upon request, distribution of promotional items, attend to the Guest Experience Booth…