Customer Service Representative

Job Title: Customer Service Representative

Location: Cleveland, OH

Duration: 12 Months Contract (Potential temp to perm)

Pay Rate
: $30/hr.

Shift Time: 1st shift, 8am-5pm

We are seeking a detail-oriented Customer Service Representative to support high-volume order management in a fast-paced, operations-driven environment. This role serves as a key point of contact between customers and internal teams to ensure accurate order processing, on-time shipments, and overall customer satisfaction.

• Enter customer orders accurately and efficiently across multiple fulfillment centers
• Track late and priority orders and follow up as needed
• Maintain and update customer and product records
• Review and manage daily priority lists
• Coordinate with Planning, Scheduling, Production, and Shipping teams to ensure on-time delivery
• Work with the supervisor to resolve issues and support corrective action plans

• Minimum 2 years of experience in a high-volume, fast-paced, complex customer service environment
• (Retail or call center experience is not applicable)
• Proven experience with high-volume order entry and maintaining a low error rate
• Strong written and verbal communication skills
• Excellent organizational, administrative, follow-up, and analytical skills
• Ability to work independently with minimal supervision in a team environment
• Customer-focused, professional attitude
• Reliable attendance is required

• Manufacturing, distribution, logistics, or supply chain environments
• Order Management, Customer Operations, or B2B Customer Service roles