Distribution Customer Support Specialist

Distribution Customer Support Specialist

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact  seen, be understood, be you.

The Distribution Customer Support Specialist is the client’s primary point of contact with PR Newswire. This role acts as a liaison, provides service and product information, answers questions, resolves any emerging problems that the customer might face with accuracy and efficiency. Our team is genuinely excited to help customers.

• Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email.
• Set up and confirm orders submitted for distribution through PR Newswire, including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process.
• Be the point of resolution whenever possible.
• Educate clients on PR Newswire products, services and procedures.
• Meet or exceed activity metrics as assigned.
• Navigate various platforms and databases such as Salesforce, Net Suite, Microsoft Suite and other proprietary platforms and databases.
• Ability to reprioritize workload to ensure SLAs are met.
• Form successful internal partnerships with other departments to improve ability to support customer needs (Finance, Technology, Sales, Product).

• Bachelor’s Degree required.
• Must have at least 1 year of successful customer service experience.
• Strong phone contact handling skills and active listening.
• Detail oriented, goal driven.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt/respond to different types of customers and high-pressure situations.
• Must be flexible with schedule with some OT and holiday coverage required.

• State-of-the-art office.
• Health & dependent care.
• Life & disability insurance.
• 401(k).
• Flexible PTO and work arrangements.
• Casual work environment.
• Tuition reimbursement & professional training.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact