Customer & Sales Support Specialist

Overview

Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Sales team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, creating quotes and orders, collaborating with customers, vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.

Location:

Cleveland, OH

Employment Type:

Full-Time
• Hybrid

• Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• Serve as a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, online chat or email, ensuring a high level of customer satisfaction
• Support external sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back orders and sample requests
• Focus on improving lines per order and increasing profit margin
• Establish and maintain strong positive customer relationships
• Provide courteous and efficient servicing of customer requests
• Learn key contacts
• Ask for the order
• Follow up on purchases and address any customer service issues
• Respond to customer literature requests including product information, tracking information, and proof of delivery
• Assist in managing plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
• Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Support and communicate with all internal departments – Sales, Finance, Warehouse, Purchasing – to ensure customers’ requirements are met or exceeded
• Determine customer requirements and expectations in order to recommend specific product solutions via research
• Provide back-up while sales representatives are on vacation
• Foster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management
• Minimal travel may be required from time to time
• Other duties as assigned

• Ability to provide excellent customer service
• Clear, concise, and genuine phone presence
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Strong problem-solving skills and ability to present creative solutions
• Solid understanding of basic math/accounting principles
• Ability to prioritize and multi-task in a fast-paced and demanding environment
• Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
• Strong attention to detail and high accuracy level
• Proficient in Microsoft Office applications
• Results oriented team player with a committed effort to meet goal numbers
• Maintains a positive/calm attitude when handling problems or the unexpected
• Demonstrate resourcefulness

• High School Diploma or GED and, or equivalent military or practical experience
• 1 – 2 years of customer service experience
• 1 – 2 years in a sales support environment, preferred
• Experience in hospitality or food service with knowledge of supplies
• Prior work experience in sales, call center, or telephone support
• Experience in a distribution environment is a plus
• Ability to successfully pass a background check post offer acceptance

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