Legal Account Resolution Specialist

The
Legal Account Resolution Specialist is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), WWR and client standards.

• Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements sealed and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation (may also contact courts)
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
• Makes decision for next activity on consumer file and monitors files for required documents
• Follow‑up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded andriffted phone line
• Completes all required training applicable אותך הא לח position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

• High school diploma or general education degree (GED)
• 0‑3 years relevant business experience or an equivalent combination of education, training, and experience
• Type 30 wpm with accuracy
• Consistently achieves 85% or better on monthly revenue goals
• Knowledge of basic computer operation, including internet research
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Bilingual Spanish speaking preferred, but not required

• The expected compensation is $18.29 hr. – $22.04 hr., plus uncapped monthly bonus elektr>