Sales Operations Manager

The Sales Operations Manager is responsible for building and enforcing the commercial operating system that drives predictable revenue growth. This role leads Inside Sales execution, oversees Customer Service performance, and ensures pipeline discipline, CRM integrity, and cross-functional coordination.

The position carries direct accountability for outbound productivity, pipeline health, service-level performance, and commercial reporting accuracy.

• Direct day-to-day management of Inside Account Executives
• Establish and enforce outbound activity expectations (call reach, call frequency, prospecting cadence)
• Monitor CRM hygiene and opportunity tracking discipline
• Conduct structured weekly 1:1 coaching session(s)
• Identify performance gaps and implement corrective action plans

• Direct management of Customer Service team members
• Define and monitor service-level standards (quote turnaround, order acknowledgment, issue resolution timing)
• Ensure clear escalation pathways for customer concerns
• Improve communication flow between Sales, Operations, and Engineering
• Identify recurring friction points and drive process improvement

• Own integrity of CRM data and commercial dashboards
• Maintain Power BI reporting accuracy
• Prepare weekly and monthly commercial performance summaries
• Serve as primary operational liaison between Commercial leadership and cross-functional departments
• Support special projects and commercial initiatives as assigned by the CCO

• Outbound activity compliance %
• CRM hygiene compliance %
• Opportunity aging reduction
• SLA adherence (Customer Service)
• Conversion rate improvement
• Forecast accuracy variance

• Base salary plus performance-based incentive (20% of base) tied to measurable commercial performance indicators, including outbound activity compliance, pipeline development, revenue performance, service-level adherence, and reporting accuracy.

• Minimum 5 years of B2B sales experience (industrial or manufacturing preferred)
• Minimum 2 years of sales leadership or team management experience
• Demonstrated experience using CRM systems for pipeline management
• Strong analytical and reporting capabilities

• Experience leading inside sales or outbound sales teams
• Experience in manufacturing or engineered product environments
• Familiarity with Power BI or comparable reporting tools
• Experience implementing sales process discipline or performance frameworks

• Leadership – Sets clear expectations; holds team members accountable; provides constructive coaching and performance feedback
• Commercial Acumen – Understands pipeline development, pricing dynamics, and revenue drivers
• Analytical Thinking – Uses data to identify trends, gaps, and improvement opportunities
• Communication – Communicates clearly across departments and organizational levels
• Execution Discipline – Demonstrates urgency, follow-through, and attention to detail

The Sales Operations Manager exists to create execution discipline within the commercial organization. This role owns the daily operating rhythm of Inside Sales, ensures customer service performance standards are met, and enforces accountability across pipeline development and reporting.

Acting as a force multiplier to the Chief Commercial Officer, this position converts strategy into measurable outcomes by driving activity standards, coaching performance, maintaining CRM integrity, and aligning commercial operations with company objectives. The role is accountable for improving productivity, increasing conversion efficiency, and strengthening cross-functional coordination.

The physical demands of a sales engineer position can vary depending on the position. Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to fifteen pounds. Representatives will frequently sit for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

The physical demands…