Membership Coordinator

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Full Time Staff Cleveland Office, Cleveland, OH, US

3 days ago Requisition

Salary Range: $24.00 To $26.00 Hourly

Department: Member Programming

Reports To: Executive Director

Level: Staff

Work Location: Hybrid (Anchor Days)

FLSA
Status: Non Exempt

Summary:

The Membership Coordinator is responsible for executing member-facing programs, events, and engagement initiatives, while serving as a key operational owner of the organization’s CRM and member data systems. This role plays a central part in supporting members throughout the full membership lifecycle—from onboarding and engagement through retention and feedback collection. This position is highly execution-focused and requires strong customer service, coordination, and communication skills.

The Coordinator works across multiple stakeholders to ensure a seamless member experience and serves as an internal point of contact for member data, program logistics, communications, and CRM-related processes.

Duties and Responsibilities:

• Membership Engagement & Support: Serve as a primary point of contact for members by providing high ‑ touch customer service, coordinating onboarding and ongoing engagement, responding to inquiries, and collecting and organizing member feedback throughout the membership lifecycle.
• Project Management: Support and manage projects from planning through completion. Develop project timelines, task lists, and milestones. Coordinate meetings, track progress, and ensure key deliverables are met on time. Assist in identifying project risks and supporting resolution plans.
• Programming & Event Execution: Execute member programs and events from planning through completion by managing logistics, registrations, stakeholders, communications, and post‑event follow‑up to ensure a high‑quality member experience.
• CRM & Data Management: Own the day ‑ to ‑ day use of the CRM system by maintaining accurate member records, managing data workflows, supporting CRM ‑ driven communications, and ensuring data integrity for reporting and engagement efforts.
• Cross‑functional
  
  Collaboration:
  
  Work with teams across the organization to understand operational challenges, coordinate shared projects, and support solution design. Help bridge communication between departments on shared priorities.
• Change Enablement: Assist in the planning and delivery of change management efforts, including documentation, communication, and training tools to support new initiatives or process changes. Analyze engagement data and feedback while contributing to process enhancements that strengthen member retention and satisfaction.

Knowledge, Skills, & Abilities:

• Working knowledge of project management practices and tools
• Excellent facilitation, interpersonal, and communication skills
• Ability to organize and prioritize tasks in a fast‑paced environment
• Proficiency in project management tools and process mapping tool
• Demonstrated ability to lead teams and manage competing priorities in a fast‑paced environment

Education and Experience:

• Bachelor’s degree in Business, Healthcare Administration, Operations, Project Management, or related field required
• 2-3 years of experience in Account Management, Membership Coordination, Project management, Operations, or Process Improvement
• Exposure to cross‑functional initiatives or operational improvement projects a plus
• Project Management Professional (PMP), Healthcare, Association, or equivalent experience preferred