Account Executive

ESI Employee Assistance Group is the nation’s most comprehensive employee assistance program (EAP) delivering more than twice the benefits and services to our clients. These added benefits include an extensive online training library, employee coaching and our self‑help center with thousands of personal and professional development resources.

ESI is a wholly owned subsidiary of Medical Mutual of Ohio, the oldest and one of the largest health insurance companies based in Ohio. We provide services to more than 1.2 million members through high‑quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self‑funded group coverage, including stop‑loss, as well as Medicare Advantage, Medicare Supplement and individual plans.

Maintains existing business with Employee Assistance Program (EAP) clients in the assigned region. Conducts presentations and trainings, responds to service requests, problem resolution, and account renewal.

• Develop and maintain relationships with customers, brokers, consultants and other external parties and influential partners. Manage client interactions for optimal experience and problem‑solve where appropriate.
• Develop and maintain client‑specific strategic action plans, regularly reviewing client needs. Provide feedback on products and services to provide consultative solutions to stay current with industry trends.
• Coordinate internal and external resources for renewals and new group onboarding for a successful experience.
• Deliver and present activity/utilization reports to ensure awareness of performance and other status.
• Coordinate New Client Implementation including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with affected departments and outside vendors.
• Attend client meetings as necessary to perform strategic account reviews, inform groups of pertinent policy, product changes and deliver appropriate reports as needed.
• Offer consultative services based on group data analysis. Prepare, summarize, and present suggestions to clients about possible benefit and product options. Deliver topical trainings upon client request (e.g., drug‑free workplace, stress management).
• Work with manager to identify and present value‑added solutions and strategize on client issues.
• Update and maintain data as it relates to book of business and external contacts.
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
• 3 years of experience as an Account Manager in an Employee Assistance Program (EAP), or related industry.

• Strong knowledge of EAP/counseling services for employer groups.
• In‑depth knowledge of health insurance and EAP products; sales and industry processes including benefit plan design; and related laws/regulations including HIPAA and COBRA.
• Intermediate Microsoft Office skills.
• Solid presentation skills.
• Strong knowledge of topical trainings such as drug‑free workplace, stress management.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That’s why we offer an exceptional package that includes:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on‑site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On‑site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings…