Background Investigations Coordinator, Administrative Advanced

Background Investigations Coordinator, Administrative Advanced

Location:

Cleveland, Atlanta, New York

As a Background Investigations Coordinator, you’ll perform various administrative and project related tasks of a responsible nature to support the General Counsel’s Office (GCO) Investigations Group and other key management personnel. This position handles differing situations, problems, and deviations in the work of the department according to general instructions, priorities, policies, and team goals. The role coordinates the activities associated with background investigations in compliance with the requirements of EY clients.

• Understand the firm’s business and organization structure to function as a subject matter resource in department operations and as a technical resource for others; understand the dependencies that exist with other departments.
• Respond to standard customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution.
• Use good judgment in applying concepts and guidelines; demonstrates effective problem solving and analytical skills; follows through on commitments and demonstrates ownership of results; effectively prioritizes assignments; identifies and works to overcome barriers to achieve results.
• Utilize key internal contacts and knowledge repositories to answer questions and resolve issues.
• Focus effort on clients’ needs demonstrates a sense of urgency, particularly in connection with turnaround expectations and staffing deadlines.
• Seek out opportunities to continually refine and streamline procedures improving quality of service delivery.
• This position operates subject to the directions provided by those they support, however, uses experience and knowledge to guide day-to-day activities and confirms actions on a regular basis with those the position supports.
• Perform duties and responsibilities with limited supervision in accordance with established policies and procedures.

• Coordinates with vendors and engagement teams to manage the client required background investigation (BI) process in obtaining the information needed and following through open items.
• Assists in the extensive client contract review process to guide and help negotiate client background requirements for our employees.
• Establishes and maintains a systematic method for tracking client BI requirements for EY employees working on client engagements.
• Assists with coordination of large highly confidential time-sensitive projects, including promotional candidate background investigation programs (creating correspondence, printing material, organizing files, and tracking project status).
• Manage annual audits of the BI process conducted by clients.
• Assists with coordination of the BI process for prospective client, client continuance, and EY-sponsored entrepreneurial programs.
• Manages tasks and activities in a timely manner and is responsible for specific outcomes.
• Assists in validating full compliance and appropriate documentation of materials.
• Monitors team members’ email and caseload when absent.
• Identifies and leverages relationships with key internal and external clients and is recognized as a business partner/resource.
• Demonstrates the value of the team’s work by keeping the client up‑to‑date, and explaining issues, approaches, and solutions (i.e., manage expectations).

• Strong collaboration and communication skills, both oral and written.
• Ability to improve standardized best practices and service delivery to accomplish firm, group, customer, and/or individual goals.
• Ability to meet new challenges and changes with an open mind and an optimistic response.
• Ability to understand and anticipate customers’ needs, deliver service that meets expectations, and demonstrate a positive attitude and willingness to help.
• Strong organization skills with the ability to successfully manage and coordinate simultaneous projects with multiple tasks and functions independently, while exercising sound judgment.
• Proficiency in the use of standardized software and hardware…