Human Resources Coordinator

Overview

HUMAN RESOURCES COORDINATOR

HOURS:

Minimum of 7.5 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.

BARGAINING UNIT:
Non-Bargaining Unit

Pay Grade: 3 ($42,600.00)

LOCATION:

Main Campus

EXTERNAL POSTING OPEN UNTIL FILLED

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.

Responsible for providing comprehensive administrative and operational support to the Human Resources Department initiatives. Serve as the primary front-facing representative of HR and deliver exceptional customer service to employees, applicants, visitors, and external partners. Serve as a trusted administrative resource to employees and supervisors by responding to inquiries with urgency, compassion, and confidentiality. Provide high-level administrative coordination including correspondence preparation, records maintenance, budget tracking, and departmental initiatives.

Partner with all areas of Human Resources to support operational effectiveness and service excellence. Performs other functionally related duties as assigned.

• High school diploma.
• Three (3) years’ experience of progressively responsible administrative office support.
• Basic-to-intermediate level Microsoft Office (70% pass score).
• Customer service training (70% pass score).

• (2) years’ experience working in a Human Resources Department strongly preferred.
• Experience tracking budgets, purchase orders, or departmental expenditures.
• Experience in a public-sector or unionized environment.

• Ability to provide superior customer service and radical hospitality.
• Ability to use mathematics to solve problems.
• Ability to prioritize and manage multiple projects simultaneously and follow through on tasks in an efficient and timely manner and to observe deadlines.
• Ability to interact with employees at all levels with empathy, professionalism, and discretion.
• Strong sense of urgency and accountability in completing tasks and responding to inquiries.
• Excellent organizational and time-management skills with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Ability to maintain strict confidentiality and exercise sound judgment.
• High attention to detail and accuracy.
• Ability to work independently while contributing to a collaborative team environment.
• Comfort working in a fast-paced public service setting.
• Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, succinct, and free of errors.

• Serve as the first point of contact for the Human Resources Department, greeting employees, applicants, and visitors with professionalism, warmth, and respect.
• Answer and route phone calls and electronic inquiries promptly, ensuring timely acknowledgment, accurate information, and appropriate follow-up.
• Perform routine and complex administrative duties related to confidential and sensitive communications and materials.
• Monitor and manage departmental email inboxes, ensuring consistent responsiveness and appropriate escalation of matters.
• Maintain departmental budgets, entering and tracking records of requisitions, purchase orders, and invoices for budgeting process. Contact vendors as needed.
• Gather information and prepare a variety of materials such as interoffice communications, correspondence, requisitions, presentations, forms, statistics, applicant decline notifications, meeting minutes, and reports with accuracy and attention to detail.
• Complete reference and employment verifications according to procedures.
• Provide various project and administrative support to department.
• Use word-processing, database, and spreadsheet software in the course of assigned duties. Perform routine data entry into database or other software systems that support HR activities.
• Order materials, supplies, and equipment upon approval as required.
• Monitor HR office staffing levels to ensure adequate coverage between 9a-5p. Alert CTO when issues are identified.
• Assist in maintaining accurate and detailed calendar of events, assist in the organization and execution of department related events and meetings, schedule meetings, prepare meeting materials and supplies, and make reservations including booking rooms, equipment, and vehicles.
• May perform select duties of other staff in their absence.
• Perform other related duties as assigned.

To Apply; please attach a current/updated resume and CV

RECRUITER:
Anna Carter

EXTERNAL POSTING OPEN UNTIL FILLED