Senior Operations Coordinator

Job Summary

The Senior Operations Coordinator is responsible for providing advanced and general Operations and Facility related support.

• Efficiently able to execute all tasks listed for the Operations Coordinator.
• Manage, assign, or process work order requests received by business units company wide.
• Oversee daily mail process, providing assistance when needed. Ensure postage meter has adequate funds and supplies. Continually look for ways to reduce incoming mail volume.
• Keep the mailroom organized and well stocked, including maintaining the appropriate level of supplies and ensuring the postage meter machine is funded and functioning in good order; order supplies as needed.
• Process office supply orders online as needed.
• Monitor and distribute all messages received to the Cleveland general voicemail and fax inbox to appropriate Employee-Owners throughout the day.
• New Hires, terminations & internal desk moves – prepare workspace to ensure desk locations are fully prepped and cleaned thoroughly, new signage created, and personal items left behind are returned to employee owner as instructed.
• Maintains and manages the Welcome booklet; keeping all details for all locations current and relevant, posting to MyOswald; reaching out to branch contact as needed.
• Maintains accuracy of office floor maps for all locations, including posting updates to MyOswald on a weekly basis.
• Works with Loss Control staff in Risk Consulting to coordinate building safety and evacuation planning for all Employee-Owners. Coordinates information details and schedules meetings with captains/floor wardens associated with the building evacuation process; trains staff to ensure safety compliance measures are met. Maintains up to date documentation on MyOswald and employee Welcome Booklets.
• Process business card requests for new employees, promotions or departmental changes as communicated by Human Resources.
• Responsible for coordinating all elements of scanning projects; record and archive important documents into an electronic file. Ensures related hard copies are destroyed according to policy.
• Performs high volume printing/photocopying, binding, collating, and laminating as assigned; examples include presentations, proposals, and other miscellaneous documents.
• Supports the branch locations for many of the services previously referenced above as needed.
• Supports the Facilities Manager in the physical relocation of operations to the new locations; performs ad hoc project duties identified by supervisor.
• Exercises the greatest degree of discretion in the handling and dissemination of confidential and highly sensitive business and personal information.

Associate degree in Business from a two-year college or technical school and one to three years related experience or the equivalent combination of education and experience.

• Prior experience performing an administrative support position is required.
• At least 1 to 3 or more years of industry knowledge is required.

• Strong multi-tasking skills with the ability to prioritize and manage time-sensitive deadlines.
• Good written, verbal and interpersonal communication skills.
• Highly organized with a close attention to detail and accuracy.
• Works well independently and as a team player.
• Highly cooperative and patient, especially under stress.
• Pleasant with a warm and engaging personality.
• The ability to lift up to 10 pounds; frequently required to lift up to 25 pounds; occasionally required to lift up to 50 pounds.