Enrollment Services Representative

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: M - F 8:30 a.m.

- 5:00 p.m.Including some Saturdays from 10 – 2 PM

Number of Openings: 1

Provides first-level enrollment services support in the following areas: admissions,registration, cashiering/payment of student fees, financial aid, scholarship sand responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.

Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status

Dutiesand responsibilities include but are not limited to:

• Assists in processing academic records
• Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
• Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
• Assists students with completing necessary forms; validates forms for accuracy; process as required
• Accesses, inputs, and retrieves data from BANNER and other data systems.
• Maintains files and records; utilizes scanning technology to update electronic files.
• Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
• Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
• Provides scholarship and student loan information
• Answers questions regarding status of Standards of Academic Progress
• Receives Emergency Funds requests
• Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
• Accepts Selective Service Information
• Informs student of academic status and accepts appeal for readmission
• Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
• Rotates between in person and electronic customer service duties
• Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
• Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
• Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
• Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Performs other related duties as assigned

• Associate Degree
• Two (2) years of equivalent full-time clerical experience in an office environment.
• One (1) year of equivalent full-time experience in student services in an educational setting.
• Experience with an integrated student software system
• Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
• Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, Black Board
• Ability to exercise good judgment and discretion in the performance of regular work.
• Excellent written, verbal and interpersonal communication skills
• Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone.
• Ability to perform detailed work with a high degree of accuracy and attention to detail
• Ability to handle multiple tasks and effectively prioritize work.
• Sensitivity to appropriately respond to the…