Enrollment Services Representative

Enrollment Services Representative

Department:
Enrollment Center

Location:

Metropolitan Campus

Reports To:

Assoc Dir, Enrollment Center

Recruitment Type:
External/Internal

Requisition

Employment Type:

Full-Time Support Staff

Union Position:
Union

Work Schedule:

M-F 8:30am - 5:00pm Beginning of Semesters All-in-Days 8:30am - 6:30pm Some Saturdays 10:00am - 2:00pm

Number of Openings: 1

Job Description:

SUMMARY

Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.

DUTIES AND RESPONSIBILITIES

* Duties and responsibilities include but are not limited to:

* Assists in processing academic records

* Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate

* Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone

* Assists students with completing necessary forms; validates forms for accuracy; process as required

* Accesses, inputs, and retrieves data from BANNER and other data systems.

* Maintains files and records; utilizes scanning technology to update electronic files.

* Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems

* Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status

* Provides scholarship and student loan information

* Answers questions regarding status of Standards of Academic Progress

* Receives Emergency Funds requests

* Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly

* Accepts Selective Service Information

* Informs student of academic status and accepts appeal for readmission

* Processes registration payments, payment for services, sales, fines and items to be held for safe keeping

* Rotates between in person and electronic customer service duties

* Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits

* Processes My Tri-C Card requests, authorization forms, and transactions related to the card program

* Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.

* Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures

* Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

* Performs other related duties as assigned

REQUIRED

* Associate Degree

* Two (2) years of equivalent full-time clerical experience in an office environment.

* One (1) year of equivalent full-time experience in student services in an educational setting.

* Experience with an integrated student software system

* Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)

* Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, Black Board

* Ability to exercise good judgment and discretion in the performance of regular work.

* Excellent written, verbal and interpersonal communication skills

* Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.

* Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone.

* Ability to perform detailed work with a high degree of accuracy and attention to detail

* Ability to handle multiple tasks and effectively prioritize work.

* Sensitivity to appropriately respond to the needs of the community.

PREFERRED

* Bachelor's Degree

* Five years direct student services work experience at a higher education institution

* Knowledge and experience with Banner student information and related student transaction systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch. Must be able to frequently talk or hear. Must be able to work in a fast-paced environment with a moderate noise level.

Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous…