School Operations Assistant

Stepstone Academy Primary School is looking to hire a School Operations Assistant! The School Operations Assistant is responsible for the day‑to‑day administration of a wide variety of activities in support of Stepstone Academy including but not limited to: copying, filing, emailing, data processing and reporting while maintaining the highest level of confidentiality and ensuring the school operates in a consistently organized manner daily.

Our 100% tuition free K-6 campus in the Cleveland Central Neighborhood emphasizes academic expectations that promote a sense of worth, personal responsibility, civic engagement, and a “no excuse - every child can succeed” attitude. Stepstone Academy has the “whole child” “whole family” “whole community” mindset. We are changing more than just the narrative around urban education. Stepstone Academy is Changing Lives.

• Provides clerical and administrative support, including by not limited to: answering incoming calls, greeting visitors, typing, copying and disseminating materials, responding to email inquiries, data entry, mail services, sorting, and file management.
• Assists with the enrollment, transfer, discharge, and readmission process for students and the preparation of related records and files as related to the Education Management Information System (EMIS).
• Maintains student attendance including sign‑ins, sign‑outs, software entry, parent calls and all associated records and communications.
• Coordinates the distribution of reports, information and communications to appropriate individuals.
• Organizes and maintains food service and related programs: including NSLP program requirements, record keeping, kitchen sanitation, and inventory control, distribution of meals and all related training and duties as needed.
• Communicates professionally, with the highest level of customer service when interacting with all visitors, families, and incoming calls; routes and takes messages, responds to caller questions, provides information when possible; maintains student and staff confidentiality in all circumstances.
• Utilizes Microsoft Office and vended software to streamline day‑to‑day functions for Stepstone Academy.
• Provides services and record keeping for students and staff, including filing, typing, editing and mail services. Coordinates according to district, state and federal protocols, attending on and off‑site training and recruitment events as needed.
• Acts as a liaison between the community, Stepstone Academy and other internal and external stakeholders.
• Ensures appropriate maintenance of school equipment, when necessary, and assists in housekeeping as needed.
• Attends and participates at staff meetings and required professional development sessions.
• May be involved in the planning, organization, and implementation of events or department‑specific projects or seasonal program changes, including master schedule and event calendars; cross‑references with activity timelines and facility availability.
• Exhibits positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Maintains regular attendance and the confidentiality of students or collateral interaction within Stepstone’s defined standards.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computer literacy skills, including Windows applications, Microsoft Office Suite, and basic database usage, as well as moderate level typing and the ability to operate computerized office equipment.
• Strong critical thinking and communication skills to problem solve and interact verbally with staff, representatives from outside agencies and families.
• Strong work ethic coupled with an enthusiastic and passionate approach to one’s work.
• Ability to make connections with students and families through cultural competency; displays the ability to relate to individuals with various ethnic, racial, and religious backgrounds and socio‑economic status in a non‑judgmental, supportive manner.
• Ability to work with minimal direct supervision and manage the demands of the main…