Front Desk and Administrative Coordinator

Overview

About The Role The Front Desk & Administrative Coordinator serves as the first point of contact for Famicos Foundation, supporting a welcoming, professional, and service-oriented environment. This role combines front desk reception with administrative and office coordination responsibilities, ensuring smooth daily operations while supporting staff, residents, and visitors.

• Serve as the primary point of contact for visitors, residents, and callers, providing a customer-focused experience.
• Answer, screen, and route phone calls; provide accurate information or referrals as appropriate.
• Coordinate calendars, scheduling, and logistics for staff and community-related activities.
• Receive, sort, and distribute mail, packages, and documents.
• Maintain and update spreadsheets, records, databases, and administrative files.
• Receive, document, and route maintenance requests and work orders.
• Collect and record rent payments, issue receipts, and maintain accurate transaction logs.
• Provide administrative support to staff and assist residents with property management applications and inquiries.
• Maintain a clean and organized front desk and lobby area.
• Manage office supplies, inventory, and ordering; oversee office equipment and coordinate maintenance or repairs.
• Schedule and coordinate vendors related to office operations and equipment servicing.
• Support onboarding of new employees by orienting them to office procedures and systems.
• Assist leadership and team members with special projects and administrative needs as assigned.

• High school diploma or equivalent required; associate degree or equivalent experience preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), including calendar management and scheduling tools.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent communication, customer service, and interpersonal skills.
• Ability to maintain confidentiality, professionalism, and sound judgment.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Highly reliable, organized, and detail-oriented.
• Professional, approachable, and service-driven demeanor.
• Strong follow-through and time management skills.
• Team-oriented with a positive and solution-focused attitude.
• Consistent attendance and dependability.

At Famicos Foundation, you’ll join a team that values integrity, collaboration, and community impact. Your work will directly support our mission to strengthen Cleveland neighborhoods by ensuring a welcoming, well-organized, and responsive office environment that serves both residents and staff.