Public Services Sub

Position

Library Substitute (Non-Bargaining Unit) Multiple Positions Available

Must be available to work one of the following shifts:

• Full Day Sub – 10am-6pm
• Full Day Sub – 10am-6pm (Every Saturday a must)
• Half Day Sub – Morning/Early afternoon 10am-2pm or 10am-3pm (Mon‑Fri)
• Half Day Sub – 10am-6pm (Every Saturday a must)
• Half Day Sub – Afternoon 2pm-6pm (Mon‑Fri)
• Half Day Sub – 10am-6pm (Sat)
  * a must*

Every Saturday is required for all Library Substitute Positions.

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.

This part‑time position is responsible for assisting patrons in all areas of Public Services on an as‑needed basis. Must be able to travel to and work at the Main Library (downtown) and all neighborhood branches. Must strive to meet the Library’s mission and exemplify its core values.

Education: High school diploma or GED. Bachelor’s degree preferred.

Experience: One year of customer service experience, preferably in a community‑based organization in an urban setting. Experience working with preschool and school‑aged youth strongly preferred.

Technical Expertise: Basic to intermediate level Microsoft Office (70% pass score) and customer service training at 70%. Operate job‑related equipment. Read, understand, and communicate information and ideas presented in writing. Use mathematics to solve problems. Administrative and clerical procedures and systems such as word processing, managing files and records, preparing meeting minutes, designing forms, and other office procedures and terminology. General principles and objectives of information technology systems and programs.

Proper spelling, grammar, punctuation, and sentence structure to ensure written materials are complete, succinct, and free of errors.

Preferred: Experience in Public Library or public sector. Knowledge of basic business equipment and computer programs.

• Perform basic public service including assisting patrons to find and reserve materials, facilitate computer use, and use of Library equipment. May assist patrons with basic set up and use of personal devices (e.g., tablets, phones, etc.).
• Assist with library related programming and services.
• Perform clerical tasks including writing, typing, entering information into computer, copying, sorting, handling correspondence, filing, word processing, and answering the telephone using good telephone etiquette.
• Charge and discharge materials and route materials.
• Issue and replace library cards and check patron records for requested materials.
• Process requests for library materials including printing lists, retrieving items, and preparing items for transit.
• Process library materials including receiving, transferring, and withdrawing items.
• May replace damaged and worn media cases and labels.
• Assure effective and respectful relations with all Library personnel, patrons, and community representatives.
• Perform other duties as assigned.

External Posting Open:
Until Filled