Administrative Assistant II

Position Summary

The Administrative Assistant II will provide administrative support and assistance to the Court Administrative Services Department.

Administrative Assistant II

• Provide administrative support and assistance to the Court Administration Department.
• Assist with the managing of Court Administrators calendar and tasks ensuring timely participation of meetings, scheduling meetings and completion of tasks.
• Perform clerical and administrative tasks including drafting letters, memos, reports, charts, graphs, file organization, and meeting minutes. Microsoft Office Suite or MS365.
• Direct and provide exceptional customer service to employees and visitors.
• Backup to front desk by answering Court Administration telephone line, directing calls to appropriate party when necessary. Answer inquiries that require general knowledge of departmental and Court procedures. Makes referrals to other departments, agencies or outside entities as appropriate.
• Provide customer service as backup to front desk with the public and other Court personnel. Greets all individuals and addresses their questions and requests promptly and professionally.
• Completes administrative support tasks in a timely, accurate and professional manner. Tasks may include, but are not limited to, composing correspondence, forms and other documents, photocopying, faxing, filing, preparing mailings, sorting mail, e-mailing, assembling packets/binders and other tasks of an administrative support nature.
• Provide support to other staff members when needed, and other departmental management to include areas such as finance, human resource, payroll and special Court projects.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned this classification. They are not an exhaustive list of all job duties performed. Other duties may be assigned.

None

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite and managing Outlook expertise.
• Ability to function well in a high-paced and at times stressful environment.
• Extensive knowledge of office administration, and clerical procedures.
• Ability to maintain confidentiality.

High School graduate or equivalent. Minimum of three (3) years' experience in an administrative and/or clerical position required. Must demonstrate clerical skills including but not limited to data processing, record keeping, scheduling, and Microsoft Office Suite or MS365.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job and exhibit a professional and respectful demeanor with all Court employees.

Qualified applicants may be required to submit to testing and provide writing samples. Proof of education and employment references will be required before final interview. Employment predicated upon successful completion of criminal record check and drug testing required. You'll be considered a probationary employee for your first 180 days of employment.

The City's guiding principles are as follows:
Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.