Critical Home Repair Program Coordinator

Critical Home Repair Program Coordinator

Greater Cleveland Habitat for Humanity’s Critical Home Repair Program Coordinator supports the administrative functions for the Critical Home Repair application process and the Off‑Site Building Programs initiative. The coordinator is responsible for ensuring that day‑to‑day operations run efficiently.

• Serve as the first point of contact for the Critical Home Repair application process and the Off‑Site Building Programs initiative; respond to general inquiries via phone and email.
• Provide general program and administrative support to ensure day‑to‑day operations run smoothly.
• Administer the Critical Home Repair application process and follow‑up as needed for additional information.
• Utilize a spreadsheet to track and maintain pertinent information and documentation from application inquiry through project completion.
• Assist the Director by attending homes of prospective applicants to review and assess exterior repairs needed.
• Participate in capturing before and after pictures to track alignment with project deliverables.
• Prepare all correspondence, letters, and meeting materials; produce agreements (pre‑ and post‑project) for both applicants and contractors.
• Assist the Critical Home Repair Manager with ensuring compliance with grant requirements and criteria.
• Perform other related duties as needed.

Required

• High school diploma or GED equivalent.
• Minimum of two (2) years of experience in office administration, front desk, or customer service‑related roles.
• Strong interpersonal and effective communication skills (written and verbal) with a professional demeanor.
• Ability to communicate with audiences from diverse racial, ethnic, and socioeconomic backgrounds.
• Proficiency in Microsoft 365 (Word, Excel, Outlook).
• Ability to manage multiple tasks, set priorities, and meet deadlines in a fast‑paced environment.
• Highly organized with attention to detail and accuracy.
• Commitment to the mission of Greater Cleveland Habitat for Humanity and the principles of Habitat for Humanity International.

Preferred

• Associate’s degree or certification in office management, project management, communication, or customer service.
• Bilingual proficiency in English/Spanish.

• Reports to:
  
  Director of Critical Home Repair & Off‑Site Building Programs
• Department:
  Critical Home Repair
• Employment type:
  
  Full‑time (40 hours/week), Non‑exempt
• Workweek:
  Monday – Friday, 8:30 – 5:00 p.m.
• Targeted pay range: $16‑$18 per hour, commensurate with experience.

Medical, dental, and vision insurance; health savings account; paid time off; paid holidays; 401(k) with employer match; employee assistance program; and employee discounts at the ReStore.

This position primarily operates in a professional office environment with standard office equipment. The role also requires occasional outdoor work during home visits, navigating active construction sites and community event settings, sometimes in varying weather conditions. Occasional standing and walking is required.

Submit a cover letter and resume to (Use the "Apply for this Job" box below).
. Candidates should also provide a letter of interest and salary requirements in their cover letter. Priority will be given to those who meet this requirement. Only one application per candidate is accepted.

Great applicants will be contacted for an interview.

Greater Cleveland Habitat for Humanity is an equal opportunity employer committed to creating an inclusive, respectful, and mission‑driven workplace. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other protected status.

2110 West 110th Street – Cleveland, OH 44102