Casual Community Delivery Officers

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

To provide flexible cover for staff absence. Community Meals is a hot meals service provided by North Somerset Council to people within North Somerset who have difficulty in preparing and cooking hot meals. We are looking to employ a flexible driver who are as passionate about our service as we. Community Meals drivers are more than a delivery person, they are in some instances the only contact our clients have with another person during their day.

As part of the delivery service you will complete a welfare check, for example ensuring that the person is warm during winter months, or has sufficient drinks in warmer weather, reporting any concerns to the Business Support Team. We deliver our service for 363 days of the year, which includes weekends and Bank Holidays, pausing on Christmas Day and New Years Day.

We currently have 2 kitchens, so you may drive from our Castlewood Kitchen based in Clevedon, or our Weston kitchen based in Worle where a Council vehicle is used, to undertake vehicle safety checks and routines, reporting incidents as required in accordance with North Somerset operational policies.

• To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
• To effectively deliver community meals services to our clients in accordance with a journey plan, timetable and/or a delivery manifest, in a timely manner and with a person focused approach.
• To undertake client welfare checks at each visit in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
• Where a Council vehicle is used, to position, collect and return the vehicle from multi point locations.
• To maintain a current, valid driving licence (minimum of a Category
  
  B) and submit this routinely for review.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

This position is currently based at our Castlewood, Clevedon @ Worle kitchens. Please be advised that Castlewood will be closed by September 2025. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.

As a Community Meals delivery officer your working style falls into the mobile working category.

We are looking for caring, compassionate individuals to work in a front facing person focused service within the Community Meals Team. You should be confident in working independently but also a keen team player. Being a clear and strong communicator that offers experience and understanding of supporting people who are older and/or disabled will be beneficial to the role. We are keen to invite interest that can demonstrate transferable skills within your career to date although full training and continuous professional development is offered.

Under the direction of the Lead Driver and/or Community Meals Team Manager, to deliver high quality customer focused services that supports the work of this service. Duties will typically include delivering hot and cold meals within a prearranged, structured schedule to clients, where needed, plating meals and ensuring a hot/cold drink is available; in addition, checking that the person is well, and reporting any concerns in line with North Somerset procedures.

Where a Council vehicle is used, operating fleet vehicles and taking them into the garage as part of a scheduled service plan. Use of own vehicle is supported subject to checks, and a mileage allowance will be paid in line with North Somerset travel policy.

Successful applicants will be fully supported with training and shadowing opportunities as part of an induction and a be part of a dedicated staff team.

This position is subject to an enhanced Disclosure and Barring Service check.

A valid Class B driving licence is essential for this role.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 day’s annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

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