Service Department Manager

Position: Service Department Manager (Permanent)
Job Type: Permanent, Full-Time

Hours:

Monday to Friday, 40 hours per week
Salary: £32,000 per annum

An established fenestration business is seeking a hands-on Service Department Manager to take ownership of its service and remedial function, covering windows, doors, conservatories, and associated products. This is a key operational role, responsible for managing service activity from initial customer contact through to resolution, while ensuring high standards of quality, compliance, and customer satisfaction.

The successful candidate will manage service cases end to end, acting as the main point of contact for customers. You will also provide technical guidance relating to fenestration products, ensuring all service and remedial works comply with building regulations and recognised industry schemes such as CERTASS.

A core part of the role involves scheduling and prioritising the Service Engineer’s workload, ensuring warranty and urgent issues are addressed efficiently. You will also support customers and internal teams with advice on the correct use, care, and maintenance of products.

In addition, the role includes responsibility for chargeable service works, producing quotations for non-warranty repairs such as failed sealed units, hardware replacements, and lock repairs, helping to develop and grow service-based revenue.

Applicants should have a background in fenestration service and/or installation, with strong diagnostic and problem-solving skills. Experience managing engineer schedules, ordering parts, controlling service costs, and using Microsoft Office and CRM systems is essential. Excellent customer service skills and a full UK driving licence are required.

Desirable experience includes working with conservatories, NVQ Level 2 or 3 in Fenestration Installation or Repair, CERTASS MTC (or equivalent), and a sound understanding of relevant building regulations.

Benefits include a competitive salary, 23 days’ holiday plus bank holidays, ongoing product and health & safety training, a company mobile phone, and access to an employee assistance programme