Customer Service Advisor

Location: Nailsea

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers.

Benefits and Package for a Customer Service Advisor:

Salary: £27,000 per annum

Hours:

Monday - Friday, 8am - 5:30pm
Contract Type:
Permanent

Location:

Nailsea
25 days' holiday rising to 28 with length of service
Up to 20% combined pension contribution
Opportunity to buy or sell holiday
Pay increases yearly, rewarding your first three years of service
Performance-related bonus of up to 10%
Optimise Health Plan, supporting you with your healthcare costs
£1000 'Refer a friend/family' scheme
Life assurance of up to eight times your salary
Sustainable benefits, including electric vehicle and cycle2work schemes
A range of family-friendly policies, including enhanced maternity and paternity leave
Paid community day
Cashback and discounts from over 3,000 retailers

Key Responsibilities of a Customer Service Advisor:

Answering inbound calls and responding to email queries from customers who are also other businesses
Interacting with regional water companies and be multiskilled in a variety of other daily tasks
Delivering first-class and memorable customer service
Building rapport via all forms of communication
Confidently making and implementing decisions when necessary

Key Skills and

Experience of a Customer Service Advisor:

You should have a positive "can do" attitude and be enthusiastic to learn new skills
You should want to exceed both your own and the customers' expectations
Excellent communication skills, both written and verbal is required
You will be required to have a willingness to adapt and respond to change
Being able to work to department targets, demonstrate resilience and reliability is also required

If you are interested in this Customer Service Advisor position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)