Case Manager - Columbia

WELCOME TO CLEMSON! Clemson is calling... are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running.

Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow‑up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

• 30% - Essential - COMMUNICATIONS & CORRESPONDENCE:
  Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - Essential - MAINTAINS & EVALUATES:
  Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - Essential - SERVICES & SUPPORT:
  Refers appropriate non‑custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - Essential - PREPARES CASES & INTERVIEWS:
  Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

• Education – High School or Equivalent; a bachelor's degree may be substituted for program experience.

• Work Experience 1+ years.

• Fundamental job knowledge – Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

No supervisory duties – Not responsible for supervising employees.

No budget responsibilities – No fiscal responsibility for the department's budget.

• Stand for prolonged period – 0%.
• Sit (stationary position) for prolonged period – 0%.
• Walk or move about – 0%.
• Ascend or descend (i.e. stairs, ladder) – 0%.
• Communicate, converse, give direction, express oneself – 0%.
• Move, transport, raise or lower – 0%.

• Noise – 0%.
• Overnight Travel – 0%.

Standard hours: 37.5 hours per week.

Expected salary: $36,000 - $42,000. Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Normal operations. Required to follow emergency facility closure directives, and not normally expected to work on‑site during emergency situations.

This position is on location in Columbia, SC.

Review of applications will begin immediately; the position will remain open until filled.

MILITARY EQUIVALENCY:
Clemson University allows…