Systems Administrator

Under general supervision, administers user support on City supported computer systems, applications and platforms. Troubleshoots problems and advises on the appropriate action. Plans and directs the development, testing, maintenance, modification, installation and use of operating system software; serves as a systems technical consultant. Responsible for effective engineering, provisioning, installation/configuration, operation, and maintenance of cellular devices, systems hardware and software and related infrastructure.

This individual is accountable for the following systems:
Windows systems (Desktop and Servers) that support SQL and other Databases, Windows Applications, Active Directory user account and security group access, Google Workspace Enterprise, Droid OS, Apple IOS; responsibilities on these systems include engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Reports to the Director of Information Technology.

Benefits:
Paid Annual and Sick Leave

• 12 paid holidays per year
• Access to FREE acute medical care for employee's, their spouse and children under the age of 26.
• PEBA Retirement
• 401K and 457 Retirement Plan Options
• Comprehensive Medical, Dental and Vision Plans
• Life Insurance
• Health Savings Account
• Medical Flexible Spending Plan

• Ensures that systems hardware, operating systems, software systems, and related procedures adhere to the organization’s policies.
• Active Directory user account administration.
• Google Workspace Enterprise user account administration.
• Hardware maintenance, installation administration and configuration.
• Setup and configure cellular devices for access to city email and wireless networks.
• Provides technical assistance on City IT issues, services, programs, and/or computer hardware and software, etc.
• Responds to requests for technical assistance in person, via phone, or electronically.
• Diagnoses and resolves technical hardware and software issues.
• Researches questions using available information resources and advises user on appropriate action(s).
• Follows standard help desk procedures and logs all help desk interactions.
• Redirects problems to appropriate resource(s) if necessary.
• Identifies and escalates situations requiring urgent attention and tracks and routes problems and requests and document resolutions.
• Prepares activity reports.
• Stays current with system information, changes and updates.
• Operates a variety of equipment and machinery including personal computer, motor vehicle, plotter, scanner, calculator, telephone/VOIP, copy and fax machine, etc.

• Install new / rebuild existing servers, desktop systems and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that best leverage our resources.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Validate daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Quarterly test system full metal restores.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure systems software.
• Maintain operational,…