Tech - Accounts Receivable Specialist

At i-Tech, we pride ourselves on a company culture rooted in excellence, reliability, integrity, and collaboration—creating an environment where team members can thrive and grow professionally.

Based in Clemmons, NC, i-Tech Security and Network Solutions has over 10 years of experience delivering low-voltage and physical security installations and services. Our team is focused on providing immediate responses and same-day resolution to critical and emergency customer needs. We carefully select our team members to ensure the company continues to grow in a positive direction year after year.

Join the i-Tech team as an Accounts Receivable Specialist, where your skills and dedication are highly valued. Reporting directly to the Senior Accountant, this role is responsible for accurate, timely, and compliant customer invoicing across both project and service lines.

The ideal candidate is self-motivated, resourceful, and thrives in a fast-paced, team-oriented environment. Prior experience in accounting, finance, or operations within a construction, service, or technology integration company is strongly preferred. This position owns the end-to-end AR process, ensuring accurate and on-time processing of customer invoices and payments, while maintaining revenue accuracy and revenue recognition compliance.

• Medical, dental, and vision
• Paid time off and holidays
• 401k with match
• Potential for hybrid/remote work

• Manage the full invoicing lifecycle for projects and service work using Service Titan and Sage Intacct.
• Verify labor, materials, subcontractor, and purchase order costs before invoicing to ensure accuracy against estimates and contracts.
• Ensure invoices meet contractual, tax, and compliance requirements (e.g., NC sales tax, progress billing, retainage).
• Track and reconcile billings versus earned revenue to support accurate reporting and work-in-progress schedules.
• Assist with credit memos, rebills, and invoice adjustments as needed.
• Support Accounts Receivable by providing backup documentation and ensuring clean data handoffs between systems.

• Partner with Sales, Operations, and Finance to resolve billing discrepancies or missing data promptly.
• Respond professionally to customer billing inquiries and provide backup documentation as requested.
• Maintain calm, courteous communication even in high-volume or time-sensitive situations.
• Serve as a liaison between project managers, procurement, and accounting to ensure accurate closeout of completed work.

• Generate periodic invoicing, backlog, and A/R reports for management review.
• Identify opportunities for automation or efficiency gains within the billing workflow.
• Contribute to internal SOP development for invoicing, reporting, and billing compliance.

• Must possess an unrestricted and valid driver’s license with a clean driving record and the ability to be registered with the NC PPS Alarm Board.
• Associate’s or Bachelor’s degree in Accounting, Finance or related discipline – or equivalent work experience.
• Minimum 2 years of experience in invoicing, billing, or accounting (preferably B2B or project-based environment). Experience with progress billing, retainage, or cost-plus invoicing in a service or construction environment.
• Strong working knowledge of Service Titan, Sage Intacct, or similar ERP/accounting systems. Proficiency in Microsoft Excel (Pivot Tables, VLOOKUPs, data validation). Comfortable navigating multiple software platforms simultaneously.
• Ability to work in a dynamic, fast paced environment; excellent communication and interpersonal skills; ability to interact with internal and external stakeholders at all levels; problem solving; ability to make sound business decisions; initiative and the ability to foresee customer and employee needs; ability to support simultaneous projects/priorities; understanding of job costing principles and inventory tracking.

i-Tech Security and Network Solutions is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age (over age 39), sex, national origin, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.

Any employee who is aware of discriminatory conduct or who has any concern about a possible violation of this policy should immediately report the conduct or concern to his or her supervisor, designated human resource personnel or any corporate officer.