Metered Customer Service Advisor

Metered Customer Service Advisor – Fixed Term Contract 23 months

Salaries
: £25,776 – £31,981 (depending on experience)

Benefits include
:

• A company van
• Annual incentive–related bonus (maximum £1,000 per performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Metered Customer Service Advisor progression plan
• 25 days annual leave, bank holidays and an extra wellness day
• Life assurance cover of four times pensionable salary
• Health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle‑to‑work scheme, gym membership discounts and more

Location
:
Across the Cleckheaton area – applicants must live within a reasonable commutable distance.

Work type
: 37 hours per week, Monday–Friday – Fixed Term Contract for 23 months.

Role Overview

We are looking for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water. You will ensure domestic and commercial water meters are read accurately and timely, and provide immediate resolution of metering issues while delivering excellent customer service.

Where you fit in

• Locate external meter chambers and customers’ premises (homes, factories, schools, etc.) on a cyclical basis to record water meter readings.
• Maintain meter‑reading rounds and location notes to agreed standards.
• Attend customer appointments to investigate high/low consumption and take appropriate action.
• Carry out ad‑hoc meter readings such as checks and final reads.
• Identify and replace damaged meters where possible and within trained capability.
• Identify street furniture defects and undertake remedial action as appropriate.
• Ensure compliance with Health and Safety legislation and accident‑management procedures.
• Work as part of the team to achieve individual and team performance objectives.
• Take personal responsibility for health and safety, risk management and control of work.
• Demonstrate relentless drive, energy and determination to deliver sustainable out performance for Yorkshire Water.
• Show financial awareness in day‑to‑day business decisions.

Skills & Qualifications

• Comfortable with outdoor work in all weathers and terrains.
• Ability to lift heavy items such as manhole covers (manual handling).
• Understanding of where your role fits within a business plan and ability to deliver outputs.
• Full driving licence with less than 6 points.
• Competent IT skills – use of MS Office applications and quick adaptation to new systems.
• Experience working independently and in a customer‑service environment.

Preferable Experience

• Understanding of household plumbing and water distribution.
• Experience delivering against challenging business targets.
• Experience in a commercially‑orientated and/or regulated environment.
• Experience with in the water or wastewater sectors or broader utilities, process or manufacturing industries.

We support flexible working patterns and job‑share options where possible to help you balance work and home life.

Recruitment Process

• Interviews WC – 16th March 2026.
• All roles are subject to a medical questionnaire, and further medicals when required.
• We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer adjustments to make your application experience comfortable and straightforward.
• If you have an accessibility need or disability that requires changes to the recruitment process, please include this information in your application. We will discuss reasonable adjustments required.

Equal Opportunities

Kelda Group values equality, diversity and inclusion. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.