Sr. Operations Manager

Sr. Operations Manager

Job  |  Services LLC

Our Sr. Operations Managers are responsible for budgetary, people development and operations objectives. They oversee all aspects of operations at the site, managing and leading a team of Operations and Area Managers, coaching and mentoring the team to meet performance objectives, building positive employee relations, and developing leadership bench strength within the Fulfillment Center.

• Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and ultimately the FC to meet and exceed the business plan.
• Responsible for overall safety, quality, and performance and customer experience of either Inbound or Outbound operations.
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments.
• Leverage Operations and Area Managers by sourcing and nurturing ideas, and integrating them into improvement plans for the functional area.
• Take proactive steps to ensure best practices are shared across all departments, shifts, and across the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and provide needed support and resources for other staff initiatives.

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walk in the FC and around area with great frequency; facilities are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air‑conditioned.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 5+ years of direct management experience.
• Experience with performance metrics and process improvement and Lean techniques.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Work flexible hours as business demands, including overnight, weekends, and holidays.

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field.
• Experience leading large contingent workforce programs.
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity.
• Experience working cross-functionally across several teams.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company.

Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit  . This position will remain posted until filled. Applicants should apply via our internal or external career site.