Patient Care Coordinator-Cleburne, TX

About the Company

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection – from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We are dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Cleburne, TX, United States

Patient Care Coordinator (Hearing Care Coordinator)

$20.00 – $21.50 an hour + Sales Incentive Program

Monday – Friday, 8:30 am – 5:00 pm

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No nights or weekends
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients receive quality care and service. By partnering with the on‑site Hearing Care Professionals, the HCC supports referring physicians and patients, schedules appointments, verifies insurance benefits and details, and assists with support needs within the clinic.

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic.
• Collect patient intake forms and maintain patient files/notes.
• Schedule and confirm patient appointments.
• Complete benefit checks and obtain insurance authorizations for each patient.
• Provide first‑level support to patients, answer questions, check patients in/out, and collect and process payments.
• Process repairs under the supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Apply basic sales knowledge for accessories and patient support.
• Process patient orders, receive all orders, verify pick‑up, and input information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Perform general office duties, including cleaning.
• Manage inventory, order/monitor stock, and submit supply orders as needed.
• Assist with event planning and logistics for at least one community outreach event per month.

• High School Diploma or equivalent.
• Associate’s degree (preferred).

• Prior experience or knowledge with hearing aids is a plus.

• Professional verbal and written communication.
• Strong relationship‑building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.
• EMR/EHR experience is a plus.

• 2+ years in a health‑care environment is preferred.
• Previous customer service experience is required.

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee equal treatment for every person with respect to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. All applicants will be kept confidential, and reasonable accommodations for the application and interview process are available.

Sonova is an equal opportunity employer.