Call Center Csr

CALL CENTER CSR

Department: 3335-Cleburne

Employment Type: Full Time

Location: Cleburne, Texas

Compensation: Depends on Experience

General

Summary:

Responsible for phone support for customers. Answer customer questions and complete research.

• Knowledge of Fiserv preferred.
• Must be able to operate a PC with keyboard accuracy and speed.
• Must have good customer service skills, both in person and on the phone.
• Must have a general knowledge of accounting principles and procedures.
• Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.
• Must have strong mathematical and organizational skills.

• High school graduate or equivalent with previous banking experience or equivalent work experience.
• Bank operations experience is preferred.

Seeing: 75-100%

Must be able to read reports, see computer screen

Hearing: 75-100%

Must be able to communicate with customers and co-workers

Standing/Walking: 0-24%

Must be able to obtain files

Climbing/Stooping/Kneeling: 25-49%

Must be able to obtain files

Lifting/Pulling/Pushing: 50-74%

Must be able to lift and put away supplies

Fingering/Grasping/Feeling: 50-74%

Must be able to use computer, write separate reports

Physical Dimensions: Light Work:
Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.

NOTE:

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

Monday through Friday 8-5