Customer Service Representative​/Inside Sales Representative

Customer Service Representative/Inside Sales Representative

Daikin Comfort Technologies Distribution, Inc., located in Clearwater, FL, is seeking a professional, skilled individual to join our Branch Operations team as a Customer Service/Inside Sales Representative. The role involves selling our HVAC products and services to prospective and established customers through phone, email, fax, or in‑person interactions. The CSR/ISR will manage customer needs, provide solutions, and facilitate a smooth and efficient sales process from order entry through delivery.

• Benefits effective on day one for all full‑time direct hires.
• Training programs to guide new hires and develop skills.
• Growth opportunities across a global company backed by Daikin Industries, Ltd.

• Build branch sales and support new business by maintaining house accounts and communicating new product launches, services, pricing, and discounts through outbound calls and in‑house counter discussions.
• Conduct outbound calls for existing and lost customer accounts.
• Maintain sales programs within assigned territory, keeping customers informed about services, supplies, and new products.
• Provide excellent customer service via walk‑ins, phone calls, and e‑mail.
• Execute all aspects of the sales function: order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring data accuracy.
• Recommend alternate products based on cost, availability, or specifications.
• Obtain and monitor scheduled shipment dates; coordinate with manufacturing, sales, distribution, and vendors to expedite timely delivery.
• Generate new and repeat sales by providing product and technical information promptly.
• Educate customers about product terminology, features, and benefits to improve sales and satisfaction.
• Provide accurate information on in‑stock availability; conduct cycle counts and replenish showroom stock as needed.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to resolve problems and coordinate resolution with appropriate departments.
• Daily cash drawer processing and end‑of‑shift money count; prepare deposit slips.
• Periodically reach out to customers to gauge satisfaction with the organization, products, and services.
• Monitor competitive activity and trends within territory.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay current with industry trends.
• Work positively with all management levels and peers to maintain effective teamwork.
• Follow work instructions, operating procedures, and company policies.
• May travel to customer locations for follow‑ups, presentations, or demonstrations.
• Assist in warehouse tasks, including inventory counts and product movement; operate a forklift as needed.
• Perform additional tasks as assigned.

• Knowledge of HVAC equipment/products preferred.
• Proficient in Microsoft Office (Outlook, Excel, Word) and database applications.
• Effective, high‑quality customer service and relationship management via walk‑ins, phone, and email.
• Positive, professional attitude with the ability to diffuse difficult situations.
• Strong rapport‑building, effective listening, phone etiquette, email etiquette, professionalism, patience, poise, and tact.
• Ability to manage high‑volume customer traffic.
• Effective verbal skills—ability to explain technical product information clearly.
• Strong written communication; timely, accurate e‑mail and order entry.
• Excellent organizational and time‑management skills; ability to prioritize and multitask.
• High level of attention to detail and accuracy.
• Capability to establish positive relationships with internal and external customers and employees.
• Good judgment and strong work ethics and integrity.
• Capacity to operate a forklift in the warehouse safely and efficiently.
• Ability to understand and follow procedures, work instructions, and company policies.

• 6+ years of progressive sales and customer service experience (preferred).
• 6+ years in the HVAC industry (preferred).

• High School diploma or GED equivalent (some college preferred).
• HVAC certification preferred.

• Must be able to perform essential responsibilities with or without reasonable accommodations.

Qualified applicants must be legally authorized to work in the United States and will not require employer‑sponsored work authorization now or in the future.

The company provides equal employment opportunity to all employees and applicants regardless of race, color, religion, creed, national origin, citizenship, veteran status, disability, age, sexual orientation, gender identity, or any other legally protected characteristic. The company will comply with all federal and state regulations pertaining to individuals with disabilities.