Manager, Retail Store

Manager, Retail Store

Join Crocs, Inc. as a Manager for our retail store, responsible for delivering outstanding customer service and leading store performance.

Crocs, Inc. is a global leader in casual footwear, known for the iconic Classic Clog. Our mission is to blend style, comfort, and value, providing customers worldwide with a unique experience.

• Deliver outstanding customer service using our C.H.A.R.M service model.
• Lead the store team to exceed performance metrics, including sales, consumer service, and charms.
• Apply analytical thinking and company reporting to identify opportunities and empower the team to make strategic decisions.
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store.
• Build and maintain a welcoming, inclusive environment that promotes internal growth and external talent networking.
• Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow‑up on daily activities.
• Encourage a team culture of idea sharing while upholding Crocs values.
• Work across departments such as consumer service, product knowledge, visual presentation, and stock room management.
• Support team in retail operations: POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards.
• Adhere to Crocs asset protection policies: shortage prevention, inventory control, and compliance procedures.

• Must be 18 years or older.
• 4+ years of total retail experience, preferably with previous store manager experience.
• Proven leadership skills that challenge, empower, and drive team results.
• Strong written and verbal communication to connect with store team, operations managers, district managers, and corporate partners.
• Valid driver’s license and clean driving record may be required.
• Desire to succeed in a high‑growth, fast‑paced retail environment.
• Flexibility in work schedule, including nights, weekends, holidays, and extended hours.
• Physical ability to move merchandise, climb ladders, lift 30+ pounds, stand, walk, and read instructions daily.
• This role has a working environment that requires being on feet for at least 8 hours per shift and moving around all areas of the store.

Pay: $28.00 – $33.00 per hour, based on location, experience, training, and skills. Eligible for incentive program and full company benefits, including medical, dental, vision, life and AD&D, disability coverage, paid time off, employee assistance, 401(k) with company match, and additional voluntary benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other classification protected by law.