Assistant General Manager

Reporting to the General Manager, the Assistant Restaurant General Manager

manages a Taco Bell restaurant within the policies and guidelines of the company to

ensure customer satisfaction and profit maximization. The AGM will perform hands-on

work to train employees, respond to customer service needs, and model appropriate

behaviors in the restaurant. This role provides overall leadership through building a

culture of recognition while motivating the team with the goal of operational excellence.

Drives culture, problem solves, resolves conflicts, communicates and

motivates to drive results through others

Recruit and equip high quality operators to deliver great customer experiences

Build a healthy and robust bench of developed and capable Managers and

Team Members

Leads performance management process for all employees in their restaurant

Leverage culture and people capability to fuel brand performance

Provides leadership and coaching, developing Managers and Team Members

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfill the needs of a $500k - $2.0m restaurant with average daily transactions of 300-700
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to help elevate the customers experience and meet Taco Bells customer satisfaction targets
• Tracks, analyzes and identifies root causes of customer complaints and speed results and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Builds SMART action plans to resolve issues in their restaurant

• High School minimum, University Degree Preferred
• 0 - 4 years of operational management experience in the Quick Service
• Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to and strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills
• Strong analytical/decision-making skills
• Basic personal computer literacy
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding peoples lives with Ms!

• We are about more than just building restaurants we connect with our fans through their passions including sports, gaming, and music
• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
• We foster a culture of authenticity and believe all people can make a difference

This job posting is for a position in a restaurant that is independently

owned and operated by a franchisee. This means your application will be

reviewed by the franchisee who will make any hiring decisions. If hired, the

franchisee will be your employer and is alone responsible for any

employment related matters.